SkinMedix offers hundreds of premium and organic skincare lines from leading brands like SkinCeuticals, Neocutis, and Obagi, all priced right. Shop today.
Skinmedix (skinmedix.com) has 69 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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customer
I was skeptical when I ordered as the products were coming from the USA but received prompt order confirmation email and dispatch email with tracking on. Did get worried when parcel tracking updates stopped when it reached the UK but can confirm the products arrived as ordered no problems! (For reference products took 12days to arrive from date ordered via standard international shipping)
PBaf
I placed an order for SkinCeuticals Discoloration Defense totaling approximately $100. I received the product in just a few days but when I opened it, the product was dark brown and oxidized. I tried to call the company but their phone doesn’t offer live help; it directs you to their customer service email address. I emailed them and a few days later they responded requesting pictures. I sent pictures and they agreed to send a free replacement. Again, the delivery time was only 2 days but upon opening the box, I found another product that was dark brown and oxidized. It was from a different lot number so it appears multiple lots are bad and they’re still selling it. I reached out to them immediately via email but after a few days there was no response. I’ve now reached out 4 more times and still no response. I’ve opened a dispute with my credit card company because at this point I just want a refund. How can you sell bad product and make it impossible for customers to get through to you? This appears to be purposeful. My advice to potential buyers: there’s several other companies that sell the same products - buy from them. This place is a waste of time and money.
sam
No complaints, the product was significantly cheaper than in the UK.
Danielle M.
I had seen that there were absolutely terrible reviews for this site but that was after I’d already placed my order! However, my order arrived very quickly and everything was perfect. I cannot fault the service I got, or the price!
Claire A.
Looked at reviews in the us after I ordered and though oh no. I am very pleased with the products and speed if service. Excellent and much cheaper than buying in the U.K.
