Skin LaundryReviews of skinlaundry.com

Organization : easily 35 minutes past schedule without any communication to me Staff : I was never told that one of the staff was a HCP for legal reasons and adherence to laws Equipment : used one laser on my initial visit while aggressively pushing the stronger laser … so awkward ! I could hear the aggressive sales pitch to others as I waited so when it came to me , same pitch … knew the whole story … not unique to me bc heard it 3 X in previous 30 minutes New location : heard opening in Woodlands … beware ! … the laws of the state will catch up with this game

I went there for 6 months. No one told me that my 4 months were up (and they are supposed to tell the client). I had no results at all. I was told during consultation that my dark spots would go away and definitely see results by 4 months. I kept going 2 more months in addition hoping to see my few dark spots to fade. I have no fading of my few dark spots at all.. even when the “technitions” (rn’s?) would go over and over my dark spots at each treatment date. I was not told about the late time of 5-7mins, and I would wait after being 5 mins late to be seen??? Each tech tells u a different story and recommends many many of their products. I was told the lasers alone would fade my spots. After 4 months I’m told to get their serum.. I dint buy it. I had a different tech ev time and learned that some We’re let go, the one I liked then the next treatment they no longer worked there. Are all of them really a certified rn or na? I beg to differ. I had one tech (my last treatment becaue I was over their lies) text while she was doing my duo and went super fast becaue she had no time. When I was done she took her friends into another room. No one was waiting in the waiting room for another client to come in. She could not do my hands , which I had my hands done every time but this woman said it was not in her list on my treatment that day. I was never ever told that some techs would say “no”. I paid $250 for a quick crappy duo. Was in her treatment room (the rooms suck btw, noisy, uncomfortable and cold, dirty beds). When I signed up I was told the exact opposite of what happened. I was told I would have the same tech. A lie. And that I would see a huge difference in my dark spots with just the lasers alone. The manager pretends to be so nice and in the end when you tell them why you are u unhappy they pull out some info verbally that you never ever heard before when they sign u up w all smiles. This place is like a scam. Pop up bs. I do NOT recommend for someone to spend their hard earned money on these lasers. And how do we know how high or low the settings are, especially when you get a different tech each time. They rush u in and out even if you are waiting on them! When you try to talk to the manager she does not answer your questions, it’s like a game of ignoring and then telling you things that you had no idea of from when they lied to you to sign up. There is no manager to contact higher up nor a number or ceo to contact. The manger says that they are the last and only person to deal with. What kind of business is this? I am filing a complaint with the better business bureau when I get some extra time. This business is just machines (how do we know what they r setting them at or doing correctly?). They said my pores would get smaller. lol what a joke. 6 treatments and nothing! My face is the same. It’s just not an honest place to go. And it’s way too expensive to spend $250 on one duo (which I never know they switched me to) treatment for 10 mins. Don’t waste your money on this business that has no clue what there are doing. Too many hands in the cookie jar! I would never recommend anyone I know to ever try it. Fake false lies is what happened to me. What a shame for me to trust this pop up company. Save your money and go to a real reputable rn and office where you actually know the staff. They jerk you around and use reverse phsychology type techniques verbally when you tell them your experience was terriblea and lies about results. This message is too long but I could go on and on about this business that has no business ripping people off!

Really horrible with cancellation policies. They make it VERY INCONVENIENT for you to be able to withdraw from subscription even beyond the 4 month trial you have to go through first to be able to cancel. I lost my job and was unable to make any further payments and they STILL made it impossible to cancel. DO NOT SUBSCRIBE. Laser Results are... meh. Better options out there for your money.

I purchased a subscription and the laser I like broke. I had months of credits waiting for the laser to be fixed. I lost all the credits when I had to cancel my subscription because it became clear that they weren't updating their equipment. Felt really scammed. The new manager was rude and dismissive. This is for the Tribeca store in the U.S.

I felt like I got scammed at Skin laundry Biltmore. I got skin laser from the $75 promo they’re having for first time customers and it didn’t feel like a laser at all. It just felt like something was blowing hot air on my face, pretty weird. The staff are nice, but I can’t believe they are still in business after all the bad reviews I’ve read. Which I should have done before I booked the appointment. What a waste of my money and time.

I started going to the Highlands, Denver location in 2024 for hyperpigmentation concerns from cystic acne on my chin/nose area. Signed up for the membership in April 2024 and requested that it be cancelled that fall of 2024 via voicemail and texts (wouldn’t get an answer) as I was not happy with my results (felt like my hyperpigmentation was getting worse). I unfortunately did not follow up and continued being charged for the membership for multiple months (my fault as I didn’t check) and when I realized it, I called and they could not give me a refund as they couldn’t find record of my calls and texts but stated they would try and give me the number of services that equaled what I had been paying. I appreciated this and my first appointment back I spoke with the front desk in person to have my membership canceled in which the said they did. I also canceled the card that was setup to pay the membership fee. After a couple times I stopped going again as my skin was getting worse with dark spots. I received a text message today that my payment for my membership didn’t go through (since I canceled the card) and am now on my THIRD time requesting a cancellation. I checked the app and it still shows my membership is active. Extremely frustrating. I am eager to see if they answer back to my review stating there is no record of my cancellation requests.

I think it’s important to get insights into honest unpaid reviews about Skin Laundry. I’m 40 years old and have been going to Skin Laundry for a year, my main concerns were hyperpigmentation and skin texture. After a full year of treatments I can honestly say I have seen no improvements, in fact I think my dark spots get a little darker after each visit. It’s a lot of money plus the outrageous tips ask to impose for so little to none results. The treatments are so short and brief, sometimes painful, it never feels like a pampering self care experience. For the total of damn near usd3500 I’ve spent with them this year, I could have gotten top of the line skincare products that would have done a lot more. Funny enough they do a lengthy intake questionnaire and photos when you sign up for a membership, but not once during this full year has anyone checked in with me to see how it’s progressing and whether the treatment plan needs to be adjusted to reach my goal. The staff have always been nice on my visits, but when I go for expensive facials I value results over service. Overall, I would not recommend this to anyone and have high doubts of the good reviews I see online plus magazine write ups.

Just had my facial at Skin Laundry, Chelsea. Really pleased with result and team very lovely, accommodating. The ambience really great! I have to say, I been looked after very well and look forward for my next appointment.