Skin LaundryReviews of skinlaundry.com

I received burns to my face from their laser. Severe blistered angry bright white fluid filled burns that left scarring on my face. Their customer service was incredibly disappointing. They offered me “enhancements on my next treatment. I tried to contact customer service at corporate to be told this is to be handled at the clinic level. They refuse to address the seriousness of my burns and the subsequent scarring I now have on my face

I signed up for the skin treatment with a lot of hope , but just a waste of time and money. It's nothing but a marketing gimmick.

It was quick. The girls were ok. The treatment did nothing. They asked me to sign up… asked for a tip. Do you tip your dermatologist. One laser type only. I wanted to give them 1 star but usually give good reviews, beware. Spent money on NOTHING!

I hate that I have to give them a star! I signed up for this program with high hopes. They conveniently cancel Friday appointments (and make you schedule your appointments two weeks out), they set the laser so low you can’t tell a difference. Buyer beware and do your homework before committing to this place. Waste of time and $$.

I tried Skin Laundry for their introductory $50 facial—honestly, it was fine, but nothing special or worth going out of your way for. What really disappointed me was the lack of transparency around their membership. I was encouraged to sign up for a monthly subscription at a reduced rate, but no one clearly explained that it required a 4-month commitment or that the price would increase after the first month. When I noticed the charge and called to cancel, I was told I couldn’t—which felt incredibly misleading. The staff were pleasant enough, but not knowledgeable. Both front desk employees openly shared that they were brand new and weren’t able to answer basic questions. During checkout, they were distracted—talking to each other and other customers—so there was no real opportunity to get clarity on what I was signing up for. Overall, this felt like subpar service for an average treatment wrapped in a very questionable sales approach. I would strongly recommend reading the fine print and asking very direct questions before agreeing to anything here. Be careful.

Tras realizarme un tratamiento de skin booster el 24/03, sufrí una complicación con rotura de una pequeña vena, inflamación importante y un hematoma considerable, lo que ha implicado molestias y un tiempo de recuperación no previsto. Al día siguiente fui valorada por otra doctora, quien confirmó la incidencia y reconoció un error en el procedimiento. Durante el tratamiento, además, recibí comentarios poco profesionales como “qué piel más dura tienes”, “no esperaba que lo tuvieras tan mal” o “madre mía lo que me ha costado meter la cánula”, que resultaron incómodos y fuera de lugar. A día de hoy sigo con hematoma, dolor e inflamación, y pese a lo ocurrido, la clínica se ha negado a devolver el dinero. Mi experiencia, tanto a nivel de resultados como de trato, no ha sido satisfactoria.

I had a very disappointing experience with Skin Laundry, mainly due to their membership policies and cancellation process. I signed up expecting a straightforward skincare service, but it operates more like a pyramid scheme with a minimum commitment and automatic renewals. Facials are supposed to be "unlimited" with your membership however you are only allowed to go every 10-14 days and they last a mere 15 minutes. I've seen ZERO CHANGE in my skin after 3 months (even though their "progress photos" will try to tell you otherwise...umm..hello retouching?) I would strongly encourage anyone considering signing up to fully understand the contract terms, especially around billing, minimum commitments, and cancellation requirements. Overall, this experience felt more focused on enforcing the contract than on customer care. DO NOT get sucked into this.

I went in to the Victoria Gardens Rancho Cucamonga location in January 2026 based on a Facebook ad. I got there everything was just okay. I asked for a sample and the young barely gave me any product that was a sign! Then the young lady told me about the membership. She said you can get two services per month and I said ok. Then I asked for copies of the documents I signed and I received a receipt emailed to me.. that was the second sign to NOT do business with Skin Laundry! When I added it when I got home, you're paying over $1000 for only two hours of services in a 4 month period. I was unable to receive services in February, however, when I called on March 1st to make an appointment, I was told the services don't rollover. So they got $250 and I got nothing!