Skin LaundryReviews of skinlaundry.com

I have been a client of Skin Laundry in Houston, TX since October 2023. I was really excited because they offered a complimentary first visit to see if my facial skin issues could be resolved. I had just lost my mother in September of 2022 and it was a year of neglect and I felt that I needed some rejuvenation. Grief literally took the shine out of my face. I was really looking forward to taking care of myself again. I signed up for the $250 per month program and was told that the Power Duo Facial was going to help me. No 100% guarantee. Of course I understood that. On all my forms, I indicated that hyperpigmentation was my main concern. I had a Power Duo Facial on 10/28/2023 I made my next appt for 11/25/2023 for a second Power Duo Facial. This procedure isn’t the most pleasant thing you’ll go through. But it was bearable and if it gave me the results I wanted, great. So, I show up on 11/25 and am told that the machine they use for the Power Duo is not in the facility and is out for repairs. I was asked to get a Power Signature Facial instead. I was really disappointed and told them that they should have called and at least told me! So, today, 04/03/24, I get a message that my appt for 04/06/24 has to be rescheduled because they DO NOT HAVE THE TIPS FOR THE POWER DUO FACIAL!! Obviously, I am upset. I have paid 6 months of fees but wasn’t able to go in December, January, February, or March. My grief is debilitating. I haven’t been able to acclimatize myself back into my “normal” life. I miss my mom. She was ingrained in every waking second of my life. So, this appointment on 04/06/2024 was a big deal. I’m upset. I respond to the message that I am not happy and it’s the SECOND time that I am not getting the service that I want. I said that I need to be compensated or something. I am the client. I am paying. I am upset. A lady named Niki responds and says that she will speak with me with respect because that is what she does. And that we can talk on the phone the next day. I’m taken aback! Like, what just happened? I responded that I was not disrespectful and that shall I call, or will she ring me? She had me in tears. There was so much back and forth, and I was upset. I did not curse at her but I was petty. She was so patronizing. Is this how they treat their customers? I am spending money to receive a service. And then I’m treated this way. I’m just sad now and do not want anything to do with this company. I will live with the dark spots. I want to cancel my membership. I will not go back. What happened to customer service?

Back in October last year I was treated despicably by an employee called Nicki at Skin Laundry in Hampstead (reported immediately to management as 'racism' and 'discrimination'). Even after countless emails, (some of which went through Odeta who is the Clinic Manager in Soho) the ball was never picked up let alone dropped. My experience was never investigated and no one in the business decided to take it seriously. This obviously speaks volumes about why I received that kind of treatment in the first place. In addition to that, after a handful of laser treatments my skin was the worst it had ever been in my life. Finally, there definitely needs to be better pre-consultation advice before treatment, tailored to each individual customer, instead of a one-size fits all approach. The brand / company were way too concerned with getting customers to fill out tonnes of disclaimer paperwork and contracts instead of tailoring laser to their skin type / problem etc. It quickly started to feel like a money making scam and the process felt unethical and lacking in transparency at times. Very conveyor belt (one customer in one customer out, make a profit, the end). For obvious reasons, I would never recommend this company to a friend / family member.

I’m editing a previous review where I had a bad experience, that was 7 years ago and I was pleasantly surprised this week. I had a contra indication and this was thoroughly investigated. Treatment itself I changed on the day, they accommodated, I went for the power duo and it wasn’t painful. Just got. After though my face was on fire so be warned and a few days after I still have the grid marks. I was never pressured into a membership so I might be lucky but I’m guessing that doesn’t happen anymore

LOCATION: NEWSBURY, BOSTON. They sell the 3 monthly founder service BUT NEVER explain that this is a monthly membership that keeps charging your credit card until you GO to THE SITE TO ASK FOR CANCELLATION which is RIDICULOS you will be paying until you cancel de service. When you ask for a refund since you only agreed for 3 months, they refuse it. This is a completely cheating way to enroll you as a customer and is ILLEGAL. STAY AWAY OF THIS COMPANY. I'm thinking of taking legal action against this company; also, the contract is a grey area regarding this membership, a very shady business.

I joined Skin Laundry at the beginning of the year when they aggressively promoted their signature laser facial starting at £75. Since other laser treatments were costly, I decided to try it out. After the initial promotion, I became a monthly member, paying £225. Initially, I could visit every week and alternate between treatments covered by my membership. For a few months, I booked weekly laser treatments, but I had to freeze my membership for a while. When I restarted it in May, I discovered the terms had changed. I was still paying £225, but now I needed credits to proceed with treatments. There was no email notification; I was only told about it by the receptionist, so was quite taken aback how things were negatively changing. However, I thought that they have too many clients, so they are reducing all the privileges from the beginning of the year. I was unsure about my credit balance, relying on the receptionists checking their system. On September 10th, after a dual treatment, I asked when I'd have enough credits for the next one. The receptionist scheduled me for 22nd of October as my next appointment for dual treatment. She suggested that I should choose another membership which was above 300£ per month, so I wouldn’t have to worry about the credits. I said that I can’t pay more at this time. I had the treatment on the 22nd October without any issues. Afterward, I received a text from Skin Laundry stating I had exceeded my credits and owed extra fees. I contested this, explaining my membership covered it, but they claimed the treatment cost £700. Frustrated, I called it a scam and extortion, mentioning my prior confirmation with the receptionist. Today, I received a text canceling my membership and pending treatments. The treatment personnel were friendly, but the reception staff was rude, arrogant and disrespectful. They seemingly were trying to extract money with unfair tactics. I believe this company's practices warrant investigation, as they fall far from expected norms. Don’t waste your money, the facials are not even that good. There are plenty of other places where people will treat you with respect and kindness for the money you are spending.

One of the worst facial salon. Staff is rude and they don’t explain the process of each facial. The down time is not explained and the treatment is painful. I left the salon on each visit feeling really ugly.