SkinCeuticalsReviews of skinceuticals.com

SENT A REPORT AND PHOTOS FOR A NASTY REACTION TO SKINCEUTICALS TRIPEPTIDE-R, THEY DID NOT RESPOND, SENT SAME INFO TO THEIR ONLINE REVIEWS THEY RESPONDED SAME DAY ASKING FOR A HUGE AMOUNT OF INFORMATION FOR THEIR REPORTING AND RESEARCH BUT DENYING ANY RESPONSIBILITY AND SUGGESTING I CONTACT MY GP IF SYMPTOMS PERSIST, THEY TOLD ME TO STOP USING THE PRODUCT (£93) BUT NO OFFER OF A REFUND OR ALTERNATIVE WHICH MIGHT HELP REPAIR THE DAMAGE. NEEDLESS TO SAY THEY "MODERATED" MY REVIEW WHICH MEANS THEY WILL NOT PUBLISH IT ON THEIR WEBSITE WHICH DOES NOT HAVE ANY NEGATIVE REVIEWS EXCEPT FOR A COUPLE OF 3 STARS

AWFUL AWFUL COMPANY!!!!! THEY BASICALLY SCAM YOU. You’ll place an order and they’ll cancel it without telling you why. When you finally call to see what’s going on, they’ll say there is an “undisclosed billing error” and tell you to order it again. They will also claim that they sent you an email telling you your order was canceled but that is a lie as well. Then when you place your order again, they cancel it again and the game continues. They say they can’t call the billing department and they say they can’t call a supervisor and you just have to wait. Don’t waste your money on them! All their money goes to R&D and no training or resources go to their customer service. I spoke with Christian who was supposedly a supervisor on August 13, 2021 at 10:55am EST and he had ZERO information about why my product was cancelled or why my new order was on hold. So do not even bother waiting for a supervisor because they actually do not have access to information to help you.

I am not sure how Skinceuticals has any loyal customers becarse they are definitely not a customer centric corporation. I have been battling them for over 2 months to refund my $185 for the purchase of their Phloretin CF serum that sent me to the doctor after a horrible reaction throughout my face, neck, eyebrows,… requiring me to be administered a series of steroid medication, steroid topical cream. This product was absolutely toxic to my skin like nothing that I’ve ever experienced. I have spent in excess if $350 on product, Medical expenses and time, therefore prepared right engage my attorney to recover a lot more than what I requested, a mere $185 for the product that was delivered to them on July 8, 2021. I will NEVER do business with Skinceuticals again! #BewareScamNoSupportOverpricedIneffectiveProducts

Dishonest advertising. Promised promotional products that did not arrive. Shipping fees are not transparent. Customer service is miserable and inaccurate

If you want to return an order, you have to call customer service and wait for about 3 days for a return shipping label. After your returns are delivered at the SkinCeuticals, you have to wait for at least 30 days for the refund. If you don't get your refund, you need to call the customer service again (at least 30 days after your returns are delivered at SkinCeuticals). It is your responsibility to demonstrate that your items have been returned to SkinCeuticals. Then they will issue the refund (I don't know how long as I have not yet received the refund). I canceled all my subscriptions (auto-replenishment) on their website and I will never use skinceuticals.com.

Expensive products and they treat you like it’s a gift if they give you anything. I bought a Ce fuerilic. It’s not cheap! Said I would get a complementary sample of a sunscreen worth £20. The sunscreen was listed on my items that was delivered but they did not give it to me…. All about “what we have available” … well it was available enough you put it on my invoice…. Up their own bums … constantly running out of inventory… done with companies like this that think they are better than their customers that pay them…. Been using them for years —- time to change - HATE their mentality to customers

I agree this is a terrible company to have to deal with. I have had several free samples being promised but not delivered. It is impossible to any get response as to why the free samples are not delivered. I have today received another email from them saying they have a special offer on if I spend a certain amount I am entitled to a free sample. Please can you explain why these offers keep being sent if there is no intention to follow through. Surely this is tempting to to purchase under false pretences.

A terrible company to deal with. They sell very expensive products but have appalling customer service and they advertise falsely.One spends a great deal of money and there is a promise of a free gift which hardly ever arrives at it always seems to be out of stock. Customer service never reply to phone calls or emails. THIS COMPANY DOES NOT DESERVE TO BE IN BUSINESS! They clearly don’t value their customers .