SkinCeuticalsReviews of skinceuticals.com

Like another poster I also made an order THREE different times and got an empty box with a sample in it. No notification that order for retinol was cancelled and yet their website always shows it's in stock and allows the purchase (this happened all 3 times). After chatting with them I learned the order was canceled because the product was out of stock yet they won't notify you the order is cancelled but they will charge you to send the sample and charger $6 for shipping. They have a D rating on BBB and I've had to file a dispute with my cc. Awful, awful customer service.

If I can give zero stars I would give it. I made an order and got an empty box with a simple in it. After calling them I learned the order was canceled because the product was out of stock. They have sent me a sample and charged me over $6 for shipping.

If I could have left 0 stars I would have. Returned a product 45 days ago and still no refund. Before that, it was a hassle to get ahold of them, emailed them finally 31 days after I purchased and then they gave me a really hard time as it was past 30 days. I don't care how good their product may be, horrible company to do business with. Tons of other products who have better response and customer service. hopefully I will get my refund due to me.

I placed two orders, a week apart, both of which got cancelled by their billing department, with no explanation or notice. Someone was supposed to call me back. No one did, then they had the temerity of sending me "Tell us about your experience, we care what you think" email.

This is NOT a reflection on the product but a reflection on the service. The site offers a 10% discount for new customers. After completing the form for emails and discount, 4 days later the 10% still hadn’t materialised. I contacted customer service who basically told me I’d just have to wait. So I went to another company who’s customer service was first exemplary and got what I wanted with a better new customer discount and as I was spending £300 was the right decision!

The worst . Do not order from the website. Customer service is the worst . No one responds - no one has correct information . It’s like the wild the west. They just make stuff up and they can’t provide you with any details just wait and see. I ordered something feb 3 it shipped abs then it was sent back to the warehouse Bc of hazardous chemicals I called cs and the rude guy told me the only thing they could was cancel the order and refund . Ok I bought the items elsewhere. Now a month later still no refund and on chat they tell me can’t refund or cancel and they can try to cancel the reshipment but they have no guarantees and I still may receive the order and have to return it... of course and no one can tell me anything. But they have my 600 dollars ...

I ordered my product on 1/28/21, and have yet to receive a shipping notification. Tried to check the status of my order on the website with the order number provided via email, but the website did not recognize the order number. I called the cx service line, and they were able to pull my order number, but the only info they could see was that it was processing. I decided to call the next day to cancel if I didn’t receive a shipping notification by then. The next day rolls around, still no shipping information. Well, I call the line again to cancel, and I am informed that I can’t cancel as the order is processing, but I also can’t get any information about when my order is expected to ship. So, I am basically stuck. It would be one thing if I have an idea of when it should ship, but having no options to get help is incredibly frustrating.

They promote a free sample of the retinol for the past 5 days but don’t have any available to send you. False advertising?? I cancelled my order bc it says a lot about the company. You should give what you promised. If you ran out, remove the promotion!!!