SkagenReviews of skagen.com

Habe im outled-Center Neumünster eine neue Uhr gekauf und stellte am nächsten Morgen fest, daß sie nicht ging. Habe sofort angerufen: Ich könne zum Tausch oder Batteriewechsel vorbeikommen, die Uhren wären schließlich alle alt. Nachdem ein örtlicher Händler mir sagte, daß er die Uhr zum Batteriewechsel nicht öffnen könne (Spezialwerkzeug nötig) bin ich also wieder nach Neumünster gefahren. Die Damen hatten zwar das Sezialwerkzeug, waren aber unfähig, die Uhr zu öffnen. Man müsse sie einschicken. Und: Umtausch wäre nicht möglich, da die Uhr kostenfrei mit meinem Namen graviert wurde (hätte ich das mal gewusst, dann hätte ich mich dazu nie überreden lassen!). Nachdem ich etwas herumkrakeelt hatte, wie oft ich denn nun hierfahren müsse um für mein Geld eine funktionstüchtige Uhr zu bekommen, wurde die Uhr getauscht (lautes Schanktürenschlagen!) Die "neue" Uhr blieb jetzt nach 10 Tagen stehen. Habe keine Lust mehr. Kommt die Uhr jetzt in den Sondermüll oder in den Schrott?

Sensor einer Hybridwatch ging bereits nach 3 Monaten kaputt. Garantieantrag gestaltete sich sehr schwwierig, da der Kundenservice oft nichtmal zu den angegebenen Zeiten erreichbar ist. Ein frankiertes Rücksendeetikett wurde nur auf explizite Frage herausgegeben. Hier wird im Service auf Dummfang gegangen und bewusst unterschlagen, dass bei einer Reparatur innerhalb der Garantie der Hersteller den Versand zahlen muss.

I ordered a watch for a present, and it didn't arrive. I called their customer services department and was transferred to someone in Poland, who could barely speak English. They said they had no record of my order or shipping number. I wouldn't even rate this as one star. Avoid like the plague! Disgusting behaviour from a such an allegedly reputable brand. I would never use the Skagen or Fossil Brand again.

Absolutely ATROCIOUS customer service. I bought a watch for my sister for her birthday, it turned out to be too large for her wrist. I went to my local Skagen store in Westfield and found that it was shut down. When I emailed Skagen customer services, it took forever to even get a reply. Then I was told because it was a "special" strap nothing could be done. I've been going back and forth with emails, recieving inconsistent replies every few days (some times weeks later). One of the agents asked for proof of purchase which I emailed over and was received by a different agent and I had to explain myself all over again. Not only this I was asked for the name of the agent who originally dealt with my query, when I provided his name they asked me for his last name. I had to explain that there are no last names on the email signatures of the customer service staff to a MEMBER OF STAFF. If I had hair on my head I would have pulled it out by now! All I want is an exchange or refund, how difficult does this have to be?! The watch is brand new in its original packaging. I've had to resort to putting it on eBay for less than half the price I paid for it because no one wants to buy this brand watch (not surprisingly).

Love the watches, unfortunately the service is absolutely appalling. Ordered a watch, delivery was never attempted, no communication from either the courier or Fossil. Called customer services who told me they would follow it up and email me - no contact. Phoned again and was told to chase UPS myself for the order. Given a tracking number which I could not do anything with as it links you to the US site. The order is then returned to sender after 1 month of not attempting delivery and an automatic refund is processed, despite having contacted customer services twice asking about my order. This is my third call following up since and I've been told to re-order the watch that is now out of stock at the now higher price. I was told my order was being sent to the escalations team and that they would contact me within 48 hours, it's now been 6 days. This is the SECOND time this has happened, put the first down to a one off, but for it to happen twice cannot be coincidence. Fundamentally flawed systems and staff that are not passionate about the service being provided, will not be ordering again.

Have bought a couple of regular Skagen from Marshalls group retail with no complaints. Just recently bought 2smart hybrids from their online store, decided to keep both as they are classy yet modern. IMHO, they have one of the best designers.. given its a Fossil brand but still worth it.

Elendig ur kvalitet! Mit første skagenur sev lim under urets glas ud og ødelagde uret. Gik til forhandler som sagde at det økonomisk bedre kunne svare sig at købe et nyt ur som jeg så fik i gave af min mand. Dette ur tabte glasset efter 1 år og og kan ikkebetale sig at få repareret. Har på disse to ure også ofret nye urremme som er ekstremt dyre 395, pr stk. Køber aldrig Skagen ur igen og vil kraftigt fraråde det til andre.

Eine Bestellung wird storniert ohne den Kunden darüber zu informieren. Erst auf Nachfrage kommt eine Mitteilung. Sehr schlechter Kundenservice.