SIXT rideReviews of sixt.com

Response from SIXT rideOct 12, 2026

Dear Mr. Snezhkov, Thank you for taking the time to share your experience. We completely understand your frustration and concern. What you've described falls well below the standard we hold ourselves to. The driver and vehicle assigned to carry out the booking should always be the one performing the ride. We would also like to apologize for any delay you experienced in customer support. Processing times are somewhat delayed at the moment. We are happy to have confirmed with you via email that we have refunded your booking in full for the issues you experienced. The unauthorized driver and vehicle substitution will be looked into to ensure it does not happen again. We hope to have you on board again in the future so that we may provide you with a level of service you rightly expect. If you have any further questions or concerns, please don't hesitate to reach out to us again. Kind regards, Your Sixt ride Team

Response from SIXT rideOct 12, 2026

Dear MH Loh, Thank you for your feedback. We are sorry to hear that you experienced issues with your pickups in Germany. Please know that when a flight number is connected to an airport pickup, the starting time of the ride will be adjusted to the actual landing time of the flight. This is so that even if the flight is early or delayed, the pickup time will not begin until after the flight lands. In addition, to give yourself more time to clear immigration or retrieve checked-in luggage, you may select a buffer time from 15 to 120 minutes after the arrival time of the plane. For example, if your flight lands at 3:00 PM and you select a 1 hour 30 minute buffer, your driver will be waiting at 4:30 PM. If the flight is delayed by 20 minutes, the pickup moves to 4:50 PM. And as all airport pickups include 60 minutes of free waiting time, your pickup window will be from 4:50 PM to 5:50 PM. Thank you for your understanding and if you have any further questions on this or any other matter, please do not hesitate to reach out to our Reservations department at [email protected]. Kind regards, Your SIXT ride Team

Response from SIXT rideOct 12, 2026

Dear Mr. Ko, Thank you for sharing your feedback. We're sorry to hear your experience in Shanghai did not meet expectations. Regarding the price difference, a charge higher than the original quote can occur when additional waiting time or extra kilometers are added to the ride. We'd advise checking your invoice which will detail the reason for any extra charges. We'd like to look into your specific case. Please reach out to us at [email protected] with your booking number and we will investigate the fare difference and your concerns about collecting points and the driver chat function. We look forward to hearing from you soon. Kind regards, Your SIXT ride Team

Response from SIXT rideOct 13, 2026

Sehr geehrter Herr Philipp P., vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit SIXT Ride zu schildern. Wir nehmen Ihr Feedback außerordentlich ernst und möchten uns ausdrücklich für die unberechtigten Wartegebühren sowie die Verspätungen der Fahrer entschuldigen. Dies entspricht nicht dem Service, den unsere Kunden zu Recht erwarten dürfen. Wir bitten zudem um Entschuldigung dafür, dass die Bearbeitung Ihres Falles länger gedauert hat als üblich. Wir haben zunächst unseren Partner um eine Stellungnahme gebeten und auf dessen Rückmeldung gewartet. Wir haben inzwischen die unberechtigten Wartegebühren vollständig erstattet sowie anteilige Rückerstattungen für die Verspätungen beider Fahrer veranlasst. Für die fehlerhafte Einschätzung durch einen unserer Mitarbeiter hat dieser sich bereits ausdrücklich bei Ihnen entschuldigt – das hätte nicht passieren dürfen. Wir bitten Sie aufrichtig um Entschuldigung für alle Unannehmlichkeiten, die Ihnen entstanden sind. Ihr Vertrauen ist uns wichtig, und der Vorfall wird entsprechende Konsequenzen für unseren Partner haben. Mit freundlichen Grüßen, Ihr Sixt ride Team