SIXT rideReviews of sixt.com

Response from SIXT rideMay 7, 2026

Dear Fabian, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the ride and that our driver made a positive impression. You are absolutely right, with a flight number provided, monitoring arrival details and being at the correct terminal is something we should handle proactively, without you having to reach out. We will take this on board as a clear point for improvement. That said, we truly appreciate your understanding and look forward to welcoming you again for another seamless experience.

Response from SIXT rideJan 26, 2026

Dear Avi, Thank you for sharing your feedback regarding your recent experience with Sixt ride. We sincerely apologize for the delays you encountered in Zurich and Brussels. Your time is incredibly valuable, and we understand how frustrating it can be when your expectations are not met. We take your feedback seriously and recognize the importance of punctuality and effective communication at pickup locations. We are committed to reinforcing our standards with all our partners to ensure that we consistently provide a seamless and enjoyable ride for our customers. We genuinely appreciate your input as it helps us improve our services. We hope to have the opportunity to provide you with a better experience in the future. Thank you once again for reaching out.

Response from SIXT rideJan 27, 2026

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns, dass Sie über viele Jahre hinweg mit unserem Service zufrieden waren, und bedauern, dass es in letzter Zeit zu ärgerlichen Situationen gekommen ist, insbesondere bei der Ride Kategorie. Es tut uns leid zu hören, dass Fahrer bei Flughafenabholungen nicht pünktlich am Ausgang warten und Sie sie stattdessen am Parkplatz suchen müssen. Dies entspricht nicht unserem Standard, und wir arbeiten daran, die Zuverlässigkeit und den Komfort unserer Ride Kategorie zu verbessern. Wir schätzen Ihr Feedback sehr, da es uns hilft, gezielte Maßnahmen zu ergreifen, um die Qualität unseres Services zu erhöhen. Unser Ziel ist es, Ihnen sowohl bei Business- als auch bei Ride-Fahrten eine reibungslose und angenehme Erfahrung zu bieten. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, unser Kundenserviceteam zu kontaktieren. Wir hoffen, Sie bald wieder bei SIXT ride begrüßen zu dürfen und Ihnen den Service zu bieten, den Sie erwarten und verdienen.

Response from SIXT rideDec 23, 2025

Dear Mrs. Laurie Wilson, We sincerely apologize for the poor communication experience you encountered during your recent airport pickup at LHR Terminal 4. We understand how frustrating and stressful this must have been, especially after a long flight when you simply wanted reliable, transparent service. We would welcome the opportunity to discuss your experience further and explore how we might restore your confidence in our service. Please feel free to contact us directly at [email protected] with your booking reference, and our customer service team will ensure your feedback reaches our operations management for immediate review. We hope to have the opportunity to restore your trust and demonstrate the level of communication excellence you rightfully expect from us. Sincerely, SiXT Customer Service Team