Simrad YachtingReviews of simrad-yachting.com

Got exactly what ordered. Received quicker than expected!

Simrad was great to work with in an effort to repair/replace my halo20+ radar that went out just outside of the warranty period.

Thousands of dollars down in the drink, for the lack of replacement tri-cable for their weather radar interface. Spent hours on the phone, gave serial numbers, I now think they were just full of sh*# and my nss evo2 is garbage. All because current cable has damage. Hours with tech support, escalated and told I need to buy new system for wm-4 equipment according to Supervisor! Nope, I will choose another brand as this not supporting replacement parts is a terrible excuse for customer service, sharing with marina accounts. One generation later product and no support? WEAK

Spent $3,000+ , now wm3 obsolete for lack of replacement cable on the nss9 evo2 and wm3 Sirius weather equipment and it is now no longer usable for the lack of their trip splitter cable, as current cable damaged. Spent hours on the phone with tech support, Jay tried to help, case escalated only to be told I need to replace my whole system for wm4 equipment according to Supervisor! This is a life safety issue as I deliver products to marinas throughout the Bahamas. Supervisor Response, buy new package to get wm4 weather radar. As a former Product Manager how do you not support replacement parts? Poor excuse for support of your products, will broadcast across social media and my marina accounts. Very sad, no reason for no replacement parts for immediate prior gen product.

After a short delay, I was contacted by customer support and they helped with my return

Service was very helpful and provided several options to choose from.

Fast shipping, fair price

The worst in customer service I’ve spent over $5000 over the last 2 years on Simrad equipment and the units never worked right you can’t speak to tech support after 4:00 pm well I work till 4:30 so that makes it difficult and when you do talk to them the do not know their own equipment and put you on hold several times after 3 1/2 hrs on the phone and then they transfer you to level 2 support they can only tell you that the Ethernet port is bad REALLY?!?!? The units are only 2 years old and oh by the way the warranty is only 2 years!!’ that’s your answer after almost 5 hrs on the phone what a waste of money and time then they tell me well you have 2 units that should be ok WHAT?!?!?