Steven
Maps are nonexistent
Maps are nonexistent Depth finder works fine

Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else.In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market.Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Simrad Yachting (simrad-yachting.com) has 342 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Claim this listingAir & Water Transport · Townsend, Georgia · Since 2011
ExcellentSales 4.9

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Air & Water Transport · Lawrenceville, Georgia
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342 approved reviews, newest moderated first
Steven
Maps are nonexistent Depth finder works fine
Harold W.
Simrad support very poor. I have a complete Simrad system with NSO EVO 2 processor, auto-pilot, three MO19 monitors, radar, RS90 vhf radio, WR20 remote, about 10 instruments, and many other components, total value probably about $30,000 - $40,000 only 8 years old. On a 2014 model boat. One day all is working fine, the next the processor keeps rebooting over and over. It is not useable. I called for tech support. They ask me a few basic questions like have I got adequate power to system, etc. They are just reading from a flow chart and seem to know little about the product and then tell me the system is out of warranty and not serviceable. There was no offer to let level 2 support help. A product that is this expensive and only 8 years old should not be obsolete. I think everyone expects more of a company that professes to be the leader in the industry. Please advise if there is more support available.
JOHN F JOHN F.
Never delivered
Response from Simrad YachtingOct 25, 2022
Hi, John. We see that the order was delivered today. We're so sorry for the delay.
John S.
Quick delivey, good quality product.
Response from Simrad YachtingOct 25, 2022
Thanks for the compliment, John. We appreciate you!!
Jonathan
Never received the product that I ordered
Response from Simrad YachtingOct 20, 2022
Hi, Jonathan. We're so sorry to hear that. We've forwarded your comment to the orders manager for assistance. You will hear from us soon.
Randy
Very mixed review. Major frustration fighting with the automated system. Very hard to get to a live person. After great effort I finally got someone. One tech really seemed to know what he was talking about and was quite helpful. One tech gave me what turned out to be wrong information. An information specialist I talked to really didn't know much of anything. I ordered two parts and one was the wrong one. I have $8,000+ of new Simrad sonar and now I am worried about how hard it is going to be to get support.
Response from Simrad YachtingOct 20, 2022
Hi, Randy. We're so sorry to hear that. We've forwarded your message to the call center manager to have them investigate to see what happened. If you need to return the part that was wrong, please write us at [email protected] and we'll get a return material authorization set up for a return. Again, our apologies.
Ted T.
Shipping was fast and part was exactly what I needed. A little pricey after already spending several thousand dolllars on the Simrad unit itself but the cables seemed of good quality.
Response from Simrad YachtingOct 14, 2022
Hi, Ted! Thanks for the positive review. We're glad to hear you received your order quickly and the quality met expectations. Hopefully it will last many many years. Thanks for choosing Simrad, we appreciate you!
Robert R.
They have the absolute worse customer support of just about any company, and certainly any marine company I have ever come across. Their equipment is very ‘fussy’ and they offer no help - even to equipment that is under warranty, I would avoid them at all costs
Response from Simrad YachtingOct 14, 2022
Hi, Robert. We're so sorry to hear you had a negative experience. We did search your name and see that the case was escalated on October 10th and one of our leads is assisting with the issues. We have faith she will get the issues resolved. We're truly sorry you had a negative experience.