Simrad YachtingReviews of simrad-yachting.com

Called to discuss the right transducer to install into a 37 foot Sea Ray with a Simrad Go9. Seems like I got an international call centre. The man seemed Indian, which for all intended purposes is fine, except he was hard to understand and went straight into telling me I needed a certain transducer without even asking what size boat I have. I said how can you tell me this info when you haven't even asked what boat size and what am I using it for? Then there was an "oh what size boat is it?" to which I replied 37 ft. Then he proceeded to change his decision to a different transducer??. At that stage I actually hung up. Its easy to say oh this and that when its not your money!!! I called back about 10 mins later and got another person who spoke well and asked all the questions I thought he should ask and proceeded to tell me that I only needed an SS60 Transducer. Which I then purchased. Whilst I haven't yet put the boat back in the water yet I cant give any other info on whether its correct for me and my usage. I have researched a bit and have seen quite a few times that this ss60 Transducer is meant for smaller boats. So time will tell whether or not i have wasted my money on right or wrong info from a help line. The must say on the second call the person was quite knowledgeable on the products, so again TIME WILL TELL. Regards Aaron

I have tried for a week to get info on the status of my order. I’ve called and the reps were very nice but couldn’t get the information. I’ve filled out online contact requests to no avail. Also I was on hold for two hours trying to get back to a rep because the “call you back” function called you back and just asked for a survey. Your phone contact system is seriously broken and your info accessibility by your reps is non-exsistant. I will be cancelling my order if I can ever get through because I needed those items before departed the country.

Three requests to replace wrong item shipped!. Email acknowledgement of problem but no solutions offered! I had to get credit card company to correct!

5 stars: Excellent – no reservations, I would recommend this company to anyone.

Great experience ordering parts.

The manual that came with my transducer did not list the correct (current?) part number for a replacement part I needed. Customer service could not understand the discrepancy. My transducer is only a year old.

Bought a new active image transducer, had installed and Bad image tried everything. Called support and was finally told it might be bad, find your seller or someone to test it. and offer no support.

Simrad have great products... but Their customer service Sucks. You call then for support and they have no idea.. we are the ones that teach them what to do and how to do it, and at the end of the day they get frustrated and have an attitude against you No good all all.. if you want some information. Go to the Wholethruth or something similar Calling this Guys is a waste your time Guz