Simrad YachtingReviews of simrad-yachting.com

Broke my transducer mount Ordered on Monday had it Wednesday perfect fit and fast and friendly service.

I would love to write you a positive review however when I called customer service to check on one of my orders I was on with one representative for about 30 minutes when he finally gave me a different number to call. When I called that number I spoke with a very nice lady who apologized for my delayed shipping, she said she would upgrade my shipping to overnight and said she would call the warehouse, find out why my order was delayed and call me right back. She never called back. On the first call I was given a case # of CA10625207. Thank you, Kevin

Order was received as ordered in a timely manor. Easy to shop on the website.

Updated-reached out twice via web form with no responses on my order. No email confirmation when I first ordered that showed order details only an email that it shipped and base cost not full invoice. After 2 weeks found their system suggested the wrong city for my address which is why my order is bouncing around Fl. Finally found a number to call by calling Simrad Tech support. Had to re-order and place a cancel on my other order. 2nd order I got the confirmation email showing the right address and full order details not sure why I did not get this the first time. I also wish I could use UPS over FEDEX for shipping.

Unfortunately the Simrad transducer I ordered has not been delivered. Attempts to find out from Fedex or Simrad have failed to provide what is wrong and when it will be delivered. Currently it shows as duplicate tracking number. Status on both show it has been delivered. I asked for a second be one be shipped/. Now I want my money back but I am told it will be refunded when I ship it back. Assuming it ever gets here. I am not going to have to dispute the Visa charge. This was all such poor customer service and support. I have been treated as if I am at fault.

Do not order from simrad use local dealer it will get there sooner and you won’t get the run a round! update after doing this review simrad shipped me another one overnight !

Great company

The part we ordered was a mounting kit for a head unit. The listing depicts all the parts we needed including the gasket, studs and nuts. The kit isnt a kit and only includes the gasket now. We were told the picture is an error and the studs are no longer available. Very disappointing, took 8 days to get in for a service job. waste of time and money.