SimplehumanReviews of simplehuman.com

I have reached out to go beyond the troubleshooting tips of the website for my sensor mirror . The sales assistant on the chat offered me a discount for a new one and did not help me with any explanation. I asked his/her name, asked for recycling of the mirror, no assistance at all. Referred me to my local recycling rules of my town. A serious company would be able to receive the mirror back. I wanted to sent it back even on my own expense. I was testing their commitment with the satisfaction of the costumer . On their website they praise recycling, no throw away culture etc. The reality beyond those supposed concerns with the environment are shallow. So disappointed. Terrible costumer service. Can you imagine getting a text : This will be our final responde regarding your recycling concern . Fact is : companies don’t need their individual costumers . This company is that big, they do not care.

Ce site n’est pas capable de livrer ses commandes. J’ai dû réclamer le remboursement que j’ai obtenu pour incapacité de livrer ma commande. Cela m’a pris tout de même plus d’un mois.

I bought a $100+ simplehuman soap dispenser, it died within 1 year 6 months. I was in the middle of a big move across the globe and so didn't have time to deal with it. When I finally had time to contact them, they said it's out of warranty and they couldn't do anything. All this took a full week of irritating texts back and forth. I asked to escalate to management and I'm still waiting for the call. Don't have high hopes at this point. They have shit customer service, their products fall apart within 2 years (while my cheap ten dollar temu ones are still working great!) and are WAY overpriced. This company should go out of business and BECAUSE of their lousy customer service, I'll tell everyone so.

Zeepdispenser gekocht na 2 maanden werkt het niet meer. Ze beloven tot 2x een nieuwe op te sturen maar ontvang niks. Bestel er niets, slechte kwaliteit zijn oplichters.

I purchased a wall mirror and the hinges stop working to support the angles in viewing. The wall mirrors have defective mechanism….don’t buy!

SH's customer service is abysmal. I paid $200 for a voice/motion activated trash can & it was still under warranty and quit working. I had to jump through so many hoops to get a replacement lid confirmed & it's been TEN WEEKS, and I still don't have it. You'd expect a high priced brand like this to have amazing customer service like Dyson -- Simple Human should take a page out of their book.

Way way way way way overpriced. My hand pump soap dispenser failed in warranty and I eventually threw it away rather than wait for another replacement part. My “rechargeable” hand soap dispensers never held a charge and had only a two year warranty. So when it just quit, their response was get another one for a minuscule discount. I will never buy another product from them. Just the worst.

I have had several simple human soap dispensers. The ones with regular batteries are ok. Overpriced but they last for a while. The ones with rechargeable batterie’s are way overpriced and do not last. I have bought 6 of those. Big mistake. None of them lasted two years and some of them stopped charging after a few months. So Way overpriced and defective . Terrible customer service service