SimplehumanReviews of simplehuman.com

I purchased 1 re-chargeable liquid soap dispenser a few years ago for kitchen, it stopped allowing charge, I had about 6 months I recall, per their instructions, I shipped back to them, they sent me a new replacement that I still use to this day. About 8 months ago I purchased same item for master bathroom in a different color, they never had problems and we still use today. About a month ago I purchased two more of same item for guest bathroom, they both stopped dispensing soap within a month, I had gone through their troubleshooting instructions but didn’t help, (using soap that they sell) and all I had to do was send them a photo of both items, provide serial numbers on bottom and they just shipped me replacements. I am extremely satisfied with their customer service. I admit I do not like that communication can only be done through chat or email, but they have stood by their products with my 2 separate purchases and sadly this isn’t the norm anymore with countless other businesses. It’s very refreshing. I received my replacements within a week.

Keep in mind that people often write reviews when they have a negative experience, and not too often when they have a good one. I looked at the reviews before I bought the garbage can and I was on the fence. When I bought it, it came in with a huge dent (FedEx’s fault, the box was damaged). I spoke to customer service, and they had no problem giving me a new can! His name was Joshua. He was so friendly and so kind. He helped me and within 15 minutes! I completely recommend buying through SimpleHuman.

Customer service excellent. Had an issue with a delivery which was quickly resolved, without any issues. I would recommend this company to anyone due to the quality of their customer service standards and the quality of the product

Have bought a few products over the years from SimpleHuman. We like the fact they are well designed, practical, functional and look beautiful. Spoke with Ella, from their Customer Service team, and she was very helpful, polite, friendly, professional and efficient. Definitely not the cheapest soap dispenser available to buy but, from our experience, generally you get what you pay for. Cheaper dispensers have rusted, malfunctioned and were a false economy. The other Simplehuman dispenser we have is still going strong after many years and this new addition for another room is an improvement on that both in design and functionality very happy with it and to have excellent product support is great and much appreciated.

I’ve ordered several times from Simple Human and I really like their products. I have a auto open garbage can and a shower caddy and they are both great quality. Order receive time was good even with COVID going on. There garbage bags are also awesome and strong as heck ! I’ll buy again from them. Thanks Simple Human good job.