SimplehumanReviews of simplehuman.com

Do not waste your money on the SimpleHuman soap sensor pump. If you do not use multiple times per day it will clog up the pump and the company does not stand by their products once the warranty runs out. Of course, I bought the $68+ matte gold sensor pump and it was in my powder room and was the least out of 4 to get used. Naturally the pump clogged and it burned out. SimpleHuman does not want to carry replacement parts because they want to suck another $68++ from you. I’m sticking to the hand soap pump which is more reliable, refillable and costs a fraction of the price. So what if I have to push the pump down, at least it will work. Oh and just try finding a phone number for customer support on their website. They don’t want to help you.

J'ai deux distributeur à savon de la marque Simplehuman et ceux-ci sont tombés en panne à quelques mois d'intervalle et bien sur après la durée de la garantie, le premier 2 mois après les deux ans et le deuxième 6 mois après. J'ai effectué toutes les manipulations recommandées sur le site de la marque et aucun retour à la normal. j'ai contacté le SAV qui m'a proposé un bon d'achat sur le site de 15%, ils m'ont également indiqué que l'appareil n'était pas réparable. 90€ le distributeur de savon pour un fonctionnement de 2 ans et quelques mois ca fait cher le lavage des mains, je me retrouve maintenant avec plusieurs litres de savon simplehuman mais plus rien pour le distribuer ! Merci Simplehuman de fabriquer de jolies produits non réparables avec une durée de vie très courte.

Horrible scam of a company don’t waste your money.

I accidentally dropped and cracked one of the acrylic cylinders for my three-reservoir shower dispenser. Instead of having the ‘part’ available to purchase, they are making me purchase an entirely new unit. That’s just wrong. And this is exactly how brands loose market share and fade into oblivion…

Less than a zero. They will not help you replace parts that are broken. They just want you to pay another $200-300 per garbage can. I have 5 of the newer metal cans and still have 3 of the old plastic styles as well. I have the mirror and the shower caddy’s. I will be throwing them all away and buying ANYTHING else. Hanging trash bags off a handle in my kitchen would be better than using this trash anymore. The customer service is atrocious! They literally won’t sell me the part o need and won’t help me without tracking my purchases from 5yrs ago. I’m sorry, but who keeps receipts from years ago?! Ridiculous non existent customer service. Won’t spend another dime on any of their garbage.

I bought two automatic soap dispensers (each 2 years apart) and they both broke... didn't even last two years! In both cases, it is the non-field replecable battery that died (bad design... considering the device cost 70$ each, the cost of ownership is about 45$ per year without the soap refill + e-Waste). Contacted customer service, complete loss of time. In the very end, they proposed a discount so I can buy the same device again for it to fail within 1.5 year. After two shots and the complete careless attitude of the company, I had to switch to a different device which work amazingly since! SimpleHuman is amazing in the smoke screen/marketing area, making very beautiful products, but with really bad design and engineering under the hood. Stay away if you care about your wallet. Thank you for your time.

Bought two sensor soap dispensers from them and both failed within a few months. Also bought a compost caddy and it came through clearly used but they refuse to allow returns. Absolutely disgusting company - avoid at all costs.

I have purchased the soap dispenser approximately 4 times