SimplehumanReviews of simplehuman.com

Warnung,Ich habe den Schminkspiegel gekauft und eine mangelbehaftete Ware bekommen. Auf meine dahingehende Kontaktaufnahme mit Fotos etc an die offizielle supportadresse mit der Endung .com habe ich keine Rückmeldung erhalten. Daraufhin habe ich Paypal kontaktiert und den Käuferschutz beantragt. Dann plötzlich kontaktiert mich simpelhuman über eine andere E-Mail-Adresse. Simplehuman textete mich anschließend mit einer Vielzahl von verwirrenden manipulativen E-Mails zu, bis ich die Notbremse zog und androhte Paypal diesen Schriftverkehr weiterzuleiten. Es kam mir zwischenzeitlich vor, als hätte mir eine bewusst manipulative ki die E-Mails geschrieben, um den Kunden mürbe zu machen. Die Sache ist noch nicht abgeschlossen.. Ich bleib am Ball

I received a box of defective compost bin liners. Simple issue, low cost for them to replace. Sent a clear photo comparing the defective liners with my other, non-defective box that I bought at the same time. They asked for more photos. I sent more. This time, the reply came from "SimpleHuman AI" and was LESS useful than if they had just sent an automated reply saying customer service isn't available now and will respond in X amount of time. The bot did not understand the problem and asked for information I had already provided. It thought I was asking about liner/bin compatibility. Why am I paying premium prices for them to provide a chatbot instead of customer support staff? Over a maybe $20 issue, counting shipping, they've failed to earn my future business for any of their expensive products - and I've bought quite a few in the past.

We have been using Simple Human products through our house for over a year, with complete satisfaction. Our most recent purchases, however, have completely changed our mind and loyalty to continue using any and all of their products. We recently purchased refills for various size trash bags. Upon receiving our order, we noticed a strong (not slight, but overwhelming chemical smell) unpleasant odor. After contacting Simple Human, emails back and forth, Simple Human informed us that occasional and slight variations in scent is normal due to PCR materials used. My interpretation of a slight variation is something barely, if at all noticed, not a strong enough smell to notice from the adjacent room. Unless you enjoy an overwhelming chemical smell, I would highly suggest not purchasing their trash bags, because they are not all the same and Simple Human did not offer any type of resolution to this problem. Do not purchase these products.

I am leaving this review to document my experience with this company’s Canadian online store. I placed an order which took 19 days from purchase to cancellation. From the beginning, the order process was poorly handled. Items were accepted as part of the order despite being out of stock, which immediately raised concerns about inventory accuracy and order management. Throughout the entire period, communication was inconsistent and reactive. I had to repeatedly initiate contact to obtain basic updates regarding the status of my order. There was no proactive communication or clear timeline provided at any stage. Despite multiple follow-ups, no meaningful resolution was offered while the order was active. Options such as expedited shipping or alternative arrangements were not provided, even though the issues and delays were acknowledged. Eventually, the order was cancelled and a refund was issued. While the refund was processed, it does not address the significant time lost, lack of clarity, and overall poor handling of the customer experience. Based on this experience, I have concerns regarding the reliability of the company’s online ordering system and the consistency of its customer communication. I hope these issues are addressed to improve future customer experiences.

Mirror was purchased as Christmas present & operated just fine for two months, One evening, we noticed it was no longer charging. There was a strong smell of acetone in the room which wasn’t immediately identified. I looked the item over closely, trying to determine if there was some reset option. After a few minutes, I developed a migraine & got fuzzy. My wife discovered that the acetone smell was coming from the mirror & was likely the result of a faulty lithium battery. At this point, she had a headache, too, & the bedroom was saturated with the odor. We put the mirror outside, turned on fans to clear the room & slept out in the living room. Reached out to Simple Human. They offered us a merchandise credit once we sent the mirror back. They said they would replace the mirror but, alas, it was out of stock with no notion of when it would return. We sent the item back. The rest of the items were either (to us) overpriced or simply unnecessary. No refund. All things considered, I’m unlikely to patronize any Simple Human offering in the future because their product may kill you & if doesn't you'll get a nice consolation prize you don't want.

Repeated failures of the soap dispenser and atrocious customer service. simplehuman had to replace the soap dispenser once after two years, and now the replacement unit is junk too -- won't charge, and "out of warranty" so just sign up for the newsletter. What?!

Achtung! Bitte, Kauft keine Sensor-Seifenspender! Wir haben im Jahr 2021 (2 Stück) und im Jahr 2022 (2 Stück) gekauft. Von den 4 gekauften Produkten, sind bereits 3 defekt. Seitens Support von Simplehuman, gibt es lediglich einen Rabatt von 15%. Kein Kulanzaustausch. Keine Reparatur. Wir haben uns bewusst für ein hochwertiges Premium Produkt entschieden, wir hatten es geglaubt und wurden leider bitter enttäuscht. Von Simplehuman, werden wir NIE wieder ein Produkt erwerben. Seit gewarnt!

Appalling customer service. The website boasts outstanding customer service free returns etc etc. In practice this means a grumpy woman without basic manners declining to honour the free return policy. Avoid!