SimplehumanReviews of simplehuman.com

J’ai acheté il y a plus de deux ans une étagère tension Caddy. Elle est esthétique et pratique. Mardi dernier une des attaches étagère s’est partiellement cassée. J’ai chatté directement sur le site en exposant mon problème. Les échanges ont été immédiats, photos, problème …. . Le lendemain, ils se sont engagés à m’adresser la pièce défectueuse gratuitement. Bien reçu ce matin en provenance d’Angleterre. Merci beaucoup pour vôtre disponibilité, réactivité.

Had a Simple Human trash can 5 years old. Contacted customer service about the rod on the trash can that no longer controlled pedal to open, and I thought they could send replacement parts. No, they sent me a brand-new trash can. All I had to show was my receipt. Amazing company. Cost a little more, but you're getting a quality product with a great warranty.

I had a problem with the plastic internal bin so contacted their customer service dept. I received an email within 24 hours and less than 3 days later they had replaced the whole bin! I have to say that their customer service was outstanding, I just expected to get a replacement internal bin but no, they sent me the whole unit. Excellent service all round.

Really good after sale support. Got my cordless cosmetic mirror 8 months ago and had charging issue. I called their support and they sent me a new replacement on 2nd day delivery! Very happy about the service.

I had a defective mirror or, at least a defective battery as our mirror, while 2 years old, failed to charge. Simplehuman customer service was responsive and ultimately replaced the product. Good service on a two year old product.

Matériel de grande qualité et service après-vente très efficace.

I have purchased a couple of the kitchen bins, and they have been great. However, one started to lose the protective lacquer, contacted Simplehuman providing evidence of the issue and the serial number and we have a replacement being arranged. Such a friendly and simple process, I only wish other companies respected their customers as much.

Expensive, yes. But so far the step, motion, and smaller bathroom cans are awesome quality. And the bags that fit perfect without having a inside liner can that takes up space, works phenomenal. I also have the plunger set for the bathroom that works great, the wand and plunger are magnetic so it stays within and toilet water don’t spill. The only reason I see this company getting bad reviews is customer service in the price. I think it is worth it because of the quality in which the products are made, and I have not had one issue over the past three years or so. I also have the sensor pump for paper towels, and the paper towels they sell are not as thick as bounty but you get more for dollar buying the rolls with 250 sheets each.