SimplehumanReviews of simplehuman.com

I bought a soap dispenser, very expensive, it ceased working after a year. So I bought another, it worked, so I bought a third. The first lasted a year, the second lasted less than a year, and the third lasted 9 months. I am a fastidious single person who is out of the country 6 months a year.They are attractive, but expensive. I contacted customer service, spoke with a disinterested person and was told to send them back, which would have cost a bundle, and was told they were out of warranty anyway. The products are nice looking, but useless after several months, and customer service is terrible. Do not buy this product, do not be seduced by the design, the function is awful

Truth: they may be called simplehuman, but there is no human. Excellent simple design, but products are poorly made. Fail. Trash Can broken. No warranty. Automatic soap dispenser does not work. Nobody to talk to you from their company. No warranty coverage. Argh, their emails are repetitive. They confirmed there is no phone service with a human. There is no way to communicate other than via a broken bot system. Nobody replies other than to say there isn't anything they will do. Hundreds of dollars wasted. Two years and not operable products. They will not back their word or product. I will never buy their brand again. cute name. Clever marketing. Beware. Their products fail. Customer service does not exist.

We have 2 of the 2 chamber trash/recycle cans. Both have slow close lid hinge failures, the newest being less than a year old. Support sucks, can’t get through, chat resets and deletes your thread. They are not interested once they sell you. Buy elsewhere.

Bought this trash bin from them: "small-butterfly-step-can-10l" at the price of 99€ in 2016. After 5 years the lid does not open properly anymore, making the system not very usable (needed to pry open the lid by hand to put trash in). Eventually went to website troubleshooting interface and purchased the replacement part suggested by the system (turned out to be the lid closure dampener, two basic pieces of plastic sold at 11€). When mounting the new part I realised that the problem was in the pedal lever itself that had bent over the repeated strain of pushing on it, so i straightened it by hand and mounted it back. The lid now opens properly again (until the pedal will bend again, metal is soft, and the part mechanical conception is not very good IMHO). I asked for a refund for the useless part they sold me (ticket #332577), and went into a never ending loop with customer support asking me to send 'a video of the bin'. Eventually no refund in sight, and no comment on the pedal's flawed design. So much for a product expected to last 20 years.

Wish I read these reviews before attempting to deal with almost nonexistent customer service. You don’t know who you’re communicating with through their texts and emails. Horrible customer service—no listening and ignores their customers. Will not purchase their products again.

I’m have the same issues as previously stated. My wall mount sensor mirror isn’t a year old and stopped charging. I can not get any support from Simple Human, no reason to emails or chats, and of course no phone number to call. For the cost you expect better service. I’ll never buy another Simple Human product again.

Automatische zeepdispenser gekocht voor € 90,- via Fonq, maar deze blijkt helaas niet van goede kwaliteit te zijn, ondanks de claim van Simple Human. Na 2 jaar en 4 maanden gebruik in éénpersoonshuishouden doet hij na het opladen niks meer. Een periode van tussen de 6 en 8 jaar lijkt mij een normalere periode voor een zeepdispenser van deze prijs. Ben dan ook meteen het vertrouwen kwijt in producten van Simple Human.

I had the shampoo dispenser up for 12 hours and it already fell off the wall and shattered all over the shower. Looks good, but even the heavy-duty command strips won't hold it to the shower wall. You'll have to drill it in, which is not something I can do in my place.