SimplehumanReviews of simplehuman.com

I’m very disappointed in the trash can. The item arrived scratched and it stopped working after 2 days. I have had difficulty contacting anyone @ the company.

Simplehuman products are fabulous but very very poor customer service, they don’t update my account after received my order return, there no way can contact live agent from customer service, took me 30 minutes waiting for live chats also it took 5-10 minutes for response each question. It’s such terrible service for paying their high prices, absolutely won’t buying from them again.

At some point in the design process of the Simple Human trash can, someone must have said "what if we make our can just a little bigger than all of the other trash cans that can use the same size liner bags, that way, we can sell our own proprietary bags at a premium and make even MORE MONEY!" And everyone applauded and someone got a pat on the back.

Seifenspender für 130€ nach 2,5 Jahren defekt, Support weist lediglich daraufhin, dass Garantie schon abgelaufen ist und gibt 10% beim nächsten Kauf, die ich mir jederzeit über Anmeldung beim Newsletter holen kann. Als würde ich mir ein neues Produkt kaufen, wenn so der Support aussieht bei einem Produkt das preislich eh schon mehr als hoch angesetzt ist. Wer meint mit der Anschaffung sich ein qualitativ hochwertiges Produkt und einen zuvorkommenden Support zu ergattern, wird hier unglaublich enttäuscht werden und sollte sich lieber woanders umschauen. Sehr traurig und frustrierend, wie hier ein zufriedener Kunde überhaupt keine Rolle spielt und egal ist.

I am extremely disappointed with the Sensor Pump Duo & my recent experience with customer support. I spent over an hour working with customer support regarding an issue with my Sensor Pump Duo. One of the pumps continues to function properly, while the other will neither charge nor dispense soap. Simplehuman will not replace the defective pump and is only offering a 20% discount toward the purchase of a new dispenser. Frankly, I find this response unacceptable. Given the premium price of Simplehuman products, customers should reasonably expect them to last significantly longer than two years. Offering a discount on a replacement rather than standing behind a product that has prematurely failed does little to inspire confidence in the brand. Furthermore, this is not the first time I have had issues involving rechargeable Simplehuman products. If these products are prone to failure shortly after the warranty expires, that raises serious concerns about their reliability and long-term value. Why would I invest in another Simplehuman dispenser when my experience suggests that the company is unwilling to support its products once they stop working? As a loyal customer who paid a premium for quality, I expected better.

DO NOT BUY their Overpriced product with cheap electronics in the Sensor liquid soap dispenser (the premium one) which was just over a year old, meets the 2-year warranty. It stopped dispensing despite being charged and not clogged. I emailed the invoice proof and described the issue. A week later, Customer service emailed back a copy paste reply “try this and try that”. It worked and unit sputtered a bit of soap for one second. But it failed to work despite their “hack tip”. When I replied to their email, I get no reply For a couple of weeks. I send another email conveying that the earlier tip to fix did not hold up. I also wrote that their non responsiveness is an indication of poor customer service for warrantied products, and that I am about to buy a competitor product. Still a couple weeks go by, no response. I emailed two more emails, no response. BEWARE of their luxury looks but cheap construct and APPALLING lack of care for their customers. DO NOT BE TEMPTED TO BUY - see loads of Amazon reviews about Simple Human faulty sensor soap dispenser

I was given a Simple Human touchless soap dispenser as a gift. Right out front f the box, brand new, it did not work. Tried to charge unit, but still does not work. Called Simple Human and was told unit is out of warranty. Terrible product-do not buy!!!

Quality of simplehuman products is awful now. Lots of cheap plastic that degrades with age. Customer service is awful as well. I own trash bins, pet food containers, dish racks, etc. None of their products last.