SimplehumanReviews of simplehuman.com

Two devices have failed. We can't even get them to respond to our warranty claims.

Worst customer experience ever. Ever. Failure to ship. Failure to reply to emailed customer service inquiries. Disaster. Waste of time.

I have bought a spring loaded shower caddy less than a week ago. The assembly instructions are deplorable, do not show all parts and where they have to be assembled. Contacted SH customer service, promised to hear from them within 8 hours, several days later no reply, no help for these highly overpriced products that quite often are sub quality with defects. Told them not to bother to answer anymore as I will return the caddy to the local reseller for credit. |Adios Simplehuman, never again. Guido Zehnder

We purchased a shower caddy. The box did not have all the parts. We contacted Customer Support and requested an exchange. Customer Support asked for photographs. We took photographs and sent them to the point of contact. Customer Support told us that we should be able to put it together. We once again told them that it did not have all the parts. They have not responded in two weeks. Simple Human simply does not care.

Des voleurs, à fuir !! J’ai passé une commande début janvier. Je ne l’ai jamais reçue. Au début ils avaient un standard téléphonique où ils me disaient que ça allait arriver, qu’il y avait eu un problème avec le transporteur. Standard téléphonique qui a depuis été supprimé, on ne peut plus communiquer que par messagerie. Mais maintenant que je demande le remboursement de mon produit, on m’a répondu qu’ils allaient vérifier le problème et depuis plus d’1 mois, plus de nouvelle du tout malgré mes relances. Des VOLEURS. Je vais devoir porter plainte.

Ordered my auto-open-garbage can in Aug 2020 and received it timely. After a few months the performance of the auto-opening started to get worse and worse and I decided to contact the service desk 4 weeks ago. I send pictures and a video and they agreed to send me a replacement part. Since then I did not hear anything anymore, no reactions on emails. In the meantime the garbage can does not open at all anymore... kinda disappointing for a 300 euro garbage can, don't you think? Never should have bought it. If the situation changes, I will update this review. Update: another 4 weeks later: nothing from Simplehuman. I reacted now by demanding a fix date or a reimbursement. Next step is reporting this scam to the police. Oh yeah, and in the meanwhile they closed my case on the service-website....Will let you know the outcome.

Well just like the other comments below I wrote a bad review about their garbage can and by my surprise simple human reached out to me and offered me a replacement free of charge because I had a warranty. I was like cool they said it will be delivered by Nov 28 and guess what it never showed up smh. I called them and they apologized and re-sent me one but here is the kicker the Fed ex tracker number they sent me doesn’t work .it’s now Jan 17th 2020 and still no trash can. I’ll update this review when it and if it arrives

I'm not sure how you fail at designing a trash can but simple human has managed to do it. They should change the name to stupid human.