SimplehumanReviews of simplehuman.com

Terrible customer service, one cannot talk to someone directly, either by text or chat. The product does not work anymore after a year. Never will buy this brand again.

I have 2 foldable squeegees that do not clear water anymore. Customer service told me they are out of warranty and the blades are not replaceable. This is a poorly designed garbage product. Would not consider buying other simple human products again.

Organised a return which was meant to be collected by DPD, which never came. Radio silence eversincme

Simple human products are absolutely awful. they charge avlot which seduces one to thinking they are of high quality and they look good which makes one feel they have a quality product but they are not properly engineered and have a high likelihood of breaking and their product support is abysmal.

I purchased a Simple Human $70 automatic rechargeable liquid sensor soap pump from Bed Bath & Beyond with the reasonable expectation that it was a quality product that would operate as represented. After approximately four months it neither dispensed soap nor accepted a charge, and BBB refused to accept a return because it was beyond their time frame for such products. Three weeks ago, I attempted to contact Simple Human to resolve the issue but discovered that live customer support for products under $2K is only available via automated chat or email, and there are no phone numbers listed on their web page. I used email and received an automated response indicating that information relative to my issue would be forthcoming within a few days. I received another email containing multiple links to various problems that were inapplicable. The email concluded by asking whether the response solved my problem to which I indicated no. As expected, Simple Human has not had further contact with me. Simple Human proudly claims to be 'obsessive about quality’ on its website, and specifically states “We put our product through rigorous testing to make sure it will look and perform like new through years of daily use’. Based on my experience, however, it’s abundantly clear that product performance through years of daily use and customer service are of total indifference to Simple Human on its $70 soap dispenser, and most likely, all products under $2K. This also speaks volumes about the culture of Simple Human relative to quality and customer support as actions always have and always will speak louder than words.

Horrible customer service. I ordered an item a week ago, and no shipping detail has even been generated. No one knows what happened to the products when I contacted the customer service. It takes a second for them to take your money, but days to solve problems. Feel like I’ve been scammed. Products aren’t cheap. Why not invest in better customer service?

I tried to buy trash bags for my trash can. Then I'm getting emails saying I'm trying to resell items from their website and my order is canceled. I contacted customer service via chat and I spoke to an agent who said it's my credit card info which doesn't match. I tried to explain to him that's not what's going on? He said it was a third-party system that detected it. He then said try your card again. So I went through PayPal and it went through. Then I received another email saying the same thing. I contacted simple human via chat because you can't speak to anyone via phone. A manager name Drake who was curt and inpatient told me he can't help me it's a third-party system and you can't go around it. He then said it's your card so contact your bank. He wouldn't listen he was being dismissive and he minimize what I was telling him. I was telling him the emails were saying I'm being fraudulent with your website by trying to resell your items, which is completely false. He wouldn't help I had to tell him to do his job and get me a manager who can help rectify this. He then said he will find another manager to email me about this situation. This is so humiliating and repugnant. Update: I kept calling and emailing simplehuman and me being so tenacious I finally got results. I had to threaten them with lawyers and I would get the police involved. I was told it was mistaken identity that a neighbor with almost the same unit number as me was reselling their items and the day I tried to buy garbage bags they were purchasing items also. So I was flagged. After being accused of fraud all I got was I apologize and now your account is clear so you can make purchases. I will never deal with this horrible company again.

Le 20 janvier 2022 j'ai commandé et payé un pack de 200 sacs poubelle de format G. Le 1à février, je n'ai toujours rien reçu ! Pas d'information sur le retard. Je demande à être remboursé par email et le robot me dit que si je répond ma demande sera placé à la queue des messages ! Un entreprise pas fiable. A fuir. Jacques Guigou