SimplehumanReviews of simplehuman.com

I have a travel mirror, a wall-mounted mirror and a rechargeable soap dispenser. None of these items work. The soap dispenser was never used but the fact that it did not work was discovered after the return period had expired. The wall mounted mirror stopped working and was replaced several times but no longer works. The travel mirror was also replaced several times. Recently there is no way to reach customer service either by phone or chat. This company has good ideas for products but dreadful execution and non-existent customer service.

This company is IMPOSSIBLE to do business with! You can't even get a representative on the line. You have to email them and wait for them to get back to you. The person responsible for new business is always traveling and takes WEEKS to get back to you. Extremely poor customer service. When you're buying hundreds of large trash cans and promised it would be here the following week and then another day and now we're still waiting, that's not good for business - no matter how big or small your company is!

My husband bought me a $300 Sensor Mirror Trio Max. It didn’t even make it a year. It has a 10 year warranty, but I can’t get any help, only messaged troubleshooting. I can’t get ahold of any real person. Basically will have to eat the cost. DON’T BUY FROM THIS COMPANY!

Bin started making loud noises within a year. Tried to log a warranty claim, using their chat system says it's a real person but it isn't. Went though all the bother of completing all the details. Complete waste of time, do not use their system as it doesn't work. Tried to call them, not in the slightest sorry for wasting my time. Very patronising and unhelpful. I used to like thier products and didn't have this hassle in the past. I do not recommend.

Customer support is unresponsive... After three months of emailing support, I still didn't get a replacement part... 10 years warranty is not working if you can get parts after two years... $200 garbage can is garbage and a waste of money...

I had nothing but problems with the Simplehuman Rechargeable Sensor Soap Pump. Since they changed the model, constantly clogging, battery running out all the time. A total nightmare this product so I do not recommend this product. Total waste of money and it’s not cheap.

I purchased a matte black step pedal garbage can in July from Simple Human. It is a $200 garbage can. This can now has bulging on the lid and sides from the inside out less than 4 months later. I have never had an issue like this with any other garbage can. How can it dent from the inside out? Simple Human will not stand behind their product and they refuse to do anything about it. Again, less than 4 months old! Shame on you Simple Human! I do not recommend this brand to anyone!

I bought 2 kitchen trashcans from Homesense and the lids broke within a year. Really badly made product. No wonder they were trying to sell a warranty.