SimplehumanReviews of simplehuman.com

This company has horrible customer service, I worth email, texted, left message, went to online chat over 10 times, never get reply! A quality issue product over $200 suppose have 5 years warranty covers, but there no way get in touch with them!

I purchased a foam pump. Within a week it stopped working and kept shutting off. After dozens of attempts they finally agreed to replace it. The replacement pump arrived and in a short time it too was shutting off all day and night I've tried to reach them but they now have no way to contact them. They have a phone number that goes to a recording telling you to use the chat feature. But nobody is on the chat. They put you in a fake waiting line that never ends. And if you get phone call or your screen saver activates, you're kicked out I sent a text to the listed number. No response. Then an automated message said type a message and someone will respond in 1-3 days. REALLY?? This company clearly has no one working there. They claim to be in the US but now that seems unlikely. This is how China based companies respond to inquiries

We have a lot of simplehuman products. They are pretty decent but you pay for that. I've reached out to support 3-4 times no with 0 response. I will now consider there to be no warranty or support on simplehuman products... because so far... there isn't.

SIMPLEHUMAN, TERRIBLE CUSTOMER SERVICE - Trying to purchase a 45L trash can since 11/28/22 today is 12/9/22 and finally got a hold of them today at 12:15 pm. ( I texted the phone number listed on the website, emailed them, waited in the queue for 65 ahead of me). This is because their website would NOT send an activation code to my email. I truly hope NO ONE buys from this EVIL company! The would NOT give me the price of the day I tried to contact them even though I have proof (emails, text msgs) -which would have been $45.00 less the original price

I bought few of simplehuman trash cans but this one I bought and it broke so I contact warranty department and they made up a lie saying it's 2 years warranty but its says 5 years on my trash can. I send a video explaining about that's going on and I haven't heard back from the warranty company. I wouldn't recommend simplehuman products. Company it self don't care about their products or making a customer happy. I give half a star!!!!!!!!!!!

The Simplehuman brand is Simply Trash.am very upset i didn't think of looking at reviews prior to purchase, People don't waste your hard earn $$$$ on this company & costumer service is horrible!!!!

Worst customer service experience. No phone number. Talking to bots or receiving generalized responses. Wouldn’t refund the difference of items that went on sale within one week of purchase. Williams Sonoma does Restoration Hardware does Pottery Barn does Crate and Barrel does West Elm does. They told me to become a member even though I already am. Clearly ran by detailed focused intellects or just money hungry persons who don’t value the customer. This company lacks professionalism. Good luck getting a representative and then getting one that’s helpful. Am reporting to better business bureau and stopping purchases on credit card. I suggest you do the same if you experience awful service. The representative told me to return the items then repurchase. Can’t teach stupid. PS: Your products aren’t that great either quality wise after receiving them. They just look nice. Awful, awful service.

Purchased a sensor trashcan in 2021 and stopped working a year and a half later. The trashcan has a 5 year warranty, so filed a warranty claim with Simplehuman in August 2022, along with pics and videos of the malfunctioning trashcan. Their email response time is slow (as there is no customer service no. to call) and when they do respond, they don’t deliver on their promises to resolve the issue. They had the replacement sensor/lid part in stock online (for sale) 2 months ago but continued to tell me the part is on back order but will be shipped soon. They hope you will give up on the warranty claim and stop emailing them and just buy a replacement product from their website with a “10% off” offer. As of 11/23/22, I still have not received a replacement part for my sensor trashcan as they promised under the warranty claim, and still stating it may take 3-5 business days for them to respond. DO NOT BUY THESE PRODUCTS OR DO BUSINESS WITH THIS COMPANY!