SimplehumanReviews of simplehuman.com

This company's servicve is awful. I spent over $80 on a soap dispenser for my shower and it would not stay mounted on the wall using their adhesives. Several pieces to it broke on the 3rd fall. When I tried to get replacement parts, I was told I would have to buy them since I didn't still have the receipt. This was after someone finally responded to the text message I sent. For some reason I went ahead and ordered the parts, and now I keep getting emails saying the package has arrived, but no package. I have tried using their "Chat" and text features to get help, but no one ever answers or responds. When you text you just get an automatic reply saying someone will get back to you within 48 hours. No phone number to actually call anyone either.

I bought a mirror for my wife for Christmas.... it does not light up and does not even show a "green light" charge. I sent message on Dec 26th through Texting customer service. They did not respond until a week later... That was ok with me, given the holidays. They asked for a video and a Serial number. I gave both, and then no response for 5 days. Finally they asked if I wanted a new one, I said yes. Then they sent me a new one... I got it and it does not light up. So I started the texting again... 5 days later... what is your serial number.. I gave it to them and then... no response, I'm on my fifth day. So now I have two broken mirrors at my house. No idea how they want to ship it back. I'm super disappointed in the product and service.

Do not buy here!! The service is bad, they dont respond properly and the products are expansive and will break after a short period of using. HORRIBLE!!!

I returned a $90 dog food container that was too large for my space. I used Simplehuman's FedEx return label. The return was received on Dec 27, 2022, per FedEx tracking. I never received notice that they got the return nor have I gotten a refund. They don't have a customer service number only chat, text and message. I tried all of them with no resolution or a response from a human. Guess humans don't work there only computers. I will not purchase from them again.

Bought two mirrors and both not working out of the box. $200 mirror and no customer service help at all. Returning the second one now and will look for a reliable brand. Don’t purchase from this company.

Can’t get hold of them. No phone number listed at all. Only chat and they respond no one available. Worst ever!

I ordered a trash can and it said 3 to 4 weeks for delivery. Almost 4 weeks later, too late for Christmas, I had to contact them to see where it was. No response. I waited a few days and contacted them via text. They said it would be another 3 to 4 weeks. I canceled and won't do business with them again.

Simple Human has terrible customer service. I will never purchase another product from them for that very reason. I ordered a product from them in November and their carrier delivered it to the wrong house. I had the hardest time getting a hold of Simple Human and when I finally did it was via chat and the woman said the item was delivered and they had proof of delivery. I asked for a photo and sure enough it was delivered to the wrong house. I asked that they re-issue the item so I would have it in time for Christmas and she refused saying she would only file a claim with the carrier FedEx so they could investigate it. So Simple Human refused to provide me with the item I had paid for nor would they refund me my money. The woman was very rude and said the claims get handled quickly...this was over a week ago...I doubt I will ever hear from them. I ended up just filing a claim with my credit card. Such a terrible experience. If you decide to order something from them you better hope you receive it.