SimplehumanReviews of simplehuman.com

I had a very pleasant experience with Simplehuman’s customer service! Arriane was quick to address my concerns and was able to verify my product was still covered under warranty. My replacement part was promptly shipped and now works exactly as it should. I am so happy I reached out before opting to just buy an entirely new item.

10/10 ☆s My father used SimpleHuman bags. The label said "unscented". I have allergies and damaged lungs. They are "truly unscented". We have a relative that uses diapers. These unscented bags work great. The site would not accept our PO Box, which is how our small town delivers mail. So the bags were returned to sender. Shucks. I requested that Simplehuman add my POBox to shipping address. Revine, staff of Simplehuman changed my shipper to always be Fed-Ex. And Simplehuman paid for the order. Even though the error was not their fault. And the order arrived next day. Simplehuman and Staff member Revine get 10 of ten ✡️s

Very quick responses and immediate action taken, made the process extremely simple and a great resolution. Replacement shipped immediately and received the next day. Great customer service, makes me want to buy more Simplehuman products in the future.

Honored my warranty. The can wouldn't open on command w voice or waving in front of sensor. I tried all troubleshooting and still nothing. I appreciated the quick service Very helpful

The email response from customer service was quick. The follow through until a resolution was made was a few days. AMAZING customer service!!! Stanley, I appreciate you!!!! I felt like a valued customer!!! Thank you for that.

Always amazing customer service! Have been purchasing Simplehuman products for 10+ years and have numerous items within our household. Lovely quality products and I'm loyal to the brand due to the quality!

Veel negatieve reacties hier, met wellicht goede redenen. Mijn ervaring is echter zeer positief! Het mechanisme van onze afvalbak was na 5 jaar intensief gebruik gebroken. We hebben een garantieclaim ingediend, want 10 jaar garantie dus we waren benieuwd! Het duurde helaas wel bijna 2 maanden voordat we een reactie kregen (met excuus over de mail, iets met migratie van data en ICT problemen.. shit happens). Maar toen het eenmaal opgepakt werd ging het zeer vlot en netjes. We zouden eerst het onderdeel krijgen maar dat werd omgezet in een compleet nieuwe bak met alles erop en eraan. Binnen een week in huis! Ik ken maar weinig bedrijven die dit zo doen. Wij zijn blij dat de tijdelijke bak weg kan, de kwaliteit en uitstraling van SimpleHuman is niet te vergelijken met andere afvalbakken. Wij zijn zeer tevreden.

I don’t understand the low rating on Simple Human. If you register your product and create an account with the company, there shouldn’t be any problems. I have submitted 2 claims on our trash can over the years, and they have responded within a couple hours. They ask for a picture of the issue and again reply back within a couple hours with a replacement part or replacement of the product. We highly recommend this company and their product.