SimplehumanReviews of simplehuman.com

If i could give no stars i would. I have had four of the sensor automatic cans and they each and every one failed. i less than a year. The lid stops working properly and no matter what you try it keeps happening. It will work a bit after resetting by removing power but then it starts again. Sometimes does not open. Sometimes opens and then slams shut on your hand while you are trying to scrape a plate etc. The only replacement part is a complete new lid at almost the cost of a new can. Over $125. These things are garbage not garbage cans. The concept is great but no reliability and they have no support.

I signed up for a subscription and now regret it. Apparently no way to cancel. As many people have mentioned, you can’t speak to a human. I’ve tried all the other methods and just get a runaround. They tell me to log into my account and cancel from there, which is of course what I tried first, but my account doesn’t list my subscription so I can’t cancel it. Catch 22. Very disappointed in this company. Scamming people by making it hard to cancel a subscription is getting more and more common. Shame on you SimpleHuman.

I was horribly surprised to learn that my simple human trash can and, according to a customer service representative, all of their trash cans, do not have a flat base. Instead, the base has a hive-like design with deep pockets. These pockets are perfect for a hidden bug infestation. It was a nightmare.

I will never buy from this company again , although I already have many products of theirs . I ordered a paper towel holder in February.I never received and always told on back order.if you look on site it says available today.They took my money and never got the product ordered.I’m disgusted!!!

Their customer service has gone down tremendously. Without going into detail, years ago they provided amazing customer service on an item that broke a year after purchase. Now, customer service doesn’t care when anything is wrong and you’ll need to follow up several times just to get an unsatisfactory response. I used to be a big fan of their products and own several items - but will never purchase from them again. Sad to see a company decline so rapidly.

I purchased a product and signed up as a member based on their advertisement that I would receive 10% off the FIRST purchase price and the product would be delivered in 3 days. Order number sh2991139 and membership was successfully completed on Thursday April 20, 2023. Immediately after I submitted the purchase, I noticed the 10% discount was not applied. I immediately reached out to customer service through e-mail to alert them of that. Unfortunately, due to their poor customer service and lack of proper methods for customers to reach them (no telephone contact available), I have to wait 1 business day. Finally, today (Monday Apr 24), which makes it 2 business day from my inquiry about the discount, a representative reached out by email and informed me, as he put it a "10% discount towards a new product from our website" can be applied. Moreover, I also sent an email to the company inquiring that I have not received the product in 3 days as advertised. As of this complaint dated April 24, I still have not received the item as advertised. This makes it 3 days not counting the weekend. The company uses false advertising to lure customers for membership and add.insult to injury by offering poor customer service.

I have 6 simplehuman soup dispenser and two broke it won't pump the soup I contact them and they won't fix them only replace them if I buy them.

For a premium product this is really disappointing (awful) customer service. I was ordering a replacement part (not available on Amazon) and the Simplehuman site defaulted the shipping address to my billing address and I failed to notice it until it was too late. My fault, but I immediately contacted Simplehuman. I contacted them by chat and email within a minute after the order was made (they're West Coast and not available until noon in my time zone) to try and change the shipping address, but did not get a reply of any sort until more than 72 hours later - about the time that the item was delivered to the wrong address. There was plenty of time to alter the shipping location so that I could have had the item delivered to the house that needed it. No apologies (or even an acknowledgement of the issue.) I had to order a second item to fix my problem, and then will have to deal with the original when I get to the other house...next month. One star.