SimplehumanReviews of simplehuman.com

I would give them ZERO stars! You order 4 different scents of soap and they get your order wrong. I double checked what I ordered, and yes, they definately got it wrong, how is this? You try to reach them and you can't. They force you to use Chat or Text which says they will respond withing 24 hours! Horrible Customer Service! In 24 hours, I would already have a different soap ordered. What a waste.

Have been emailing, using text messages, and chat, no response for 3 days. They have my money but did not ship the soap for their foam hand soap dispenser. No phone number and no response from their contact method's.

My item arrived dented because there was practically no packing material. Thanks for nuthin'. Never again!

J’ai commandé mon premier distributeur de savon en 2020. C’est un produit tres pratique et esthétique mais qui coûte assez cher donc on peut s’attendre à ce qu’il dure mais ce n’est absolument pas le cas : au bout d’un an mon produit n’a plus fonctionné. J’ai alors sollicité le sav qui a été très efficace et m’en a renvoyé un ( c’est d’ailleurs dommage qu’ils ne récupèrent pas les produits défectueux pour les réparer) qui a fonctionné un an et demi avant de tomber en panne. Exceptionnellement le Sav a accepté de remplacer le produit de remplacement qui lui a duré 3 mois… donc en moyenne le produit dure un an et 90€ c’est très cher payé.

I placed an order through Simplehuman.com. They advertised 3-day delivery. The shipper that they used was Ontrac. The item was not delivered on the scheduled delivery date. I tried getting the status online from both Simplehuman and Ontrac. An update showed the item would be delivered the next day. The next day, the online tracking was updated again showing the delivery was rescheduled again for the following day. I left a message requesting an update from Ontrac on the first rescheduled day and received no reply. I tried to contact Simplehuman through their chat feature during the advertised times now for 4 days in a row and an agent is never available. I have left at least half a dozen messages and several text messages and no one has contacted me back. The customer service number is only a recording that says to use the website for inquiries. What good does leaving messages do if they won't reply to them? The order status now shows as "unavailable" and I have no clue where the item is or when it will be delivered. Of course, I have been charged for the item already. I have never experienced such poor customer service in my life. If you feel you must have a Simplehuman product, purchase through a third-party retailer and certainly not directly from Simplehuman.com.

I have a 9oz soap dispenser that stopped charging after warranty period. A piece of junk that the company won’t stand behind. They offered 20% off a new one, which anyone can get. At $80 for a soap dispenser I would expect it to last longer.

I have purchased a lot of products from this company and have been pleased with most of them, but now after this experience, I will never purchase another one of their products. I purchased a wall mount sensor mirror and it was great, until a year after the warranty ended. Now the arm doesn't hold up the mirror and it droops, so that it's unusable. I am very careful with everything I own and there was nothing to cause it to break. I then googled how to fix it and was unable to find any instructions on the internet, so I contacted simplehuman to ask how I could fix it myself. They replied:Thanks for reaching out to Simplehuman. I'm sorry to hear you're experiencing issues with your product! It seems that the arm of the item is defective and needs repair, however, per checking, it seems that based on the serial number you provided, the item is already out of the 5-year warranty. If this is not the case, please provide us with the proof of purchase to further proceed with the claim. This way we can verify if the item is indeed within the 5-year warranty period. In the absence of proof, I could offer you instead a 20% discount code that you can use towards your future purchases. I answered: Thank you for your reply. I believe the mirror is six years old, so it would be out of warranty. This is why I contacted your company to provide me with information as to how I may fix it myself. There is nothing on your company’s website or on the internet discussing such failure in these mirrors. I’ll add that I’m very disappointed that the hardware has failed on an item that is not easy or inexpensive to install. And this was their response: Thanks for reaching out to Simplehuman. I sincerely apologize for the inconvenience. However, it is not actually something that we are able to share as it is actually up to the assessment of our technicians. The process is that it is usually sent for repair but it may be two things either, they can be able to repair it or it is not something that can no longer be fixed and a new item is needed. So now I would need an electrician to remove the mirror from my wall and then purchase a new one for $200-20% and then have another electrician install the new mirror. So disappointed in their customer service.

Love their products when bed bath and beyond had it in stock. They dealt with the headaches of ordering with this company. I am ordering directly from them and it has been a nightmare. You are not able to speak with a human at all. You can only speak with someone through a chat. Poor customer service. So sad. I love their products for sure. ❤️