SimplehumanReviews of simplehuman.com

A waste! Do not waste your money on simple human, as you will regret it. I had purchased my 58 L rectangular trash can, and have been having issues with it; but kept it as long as it was still working. The lid had finally completely shut off, and now I have to resort to manually open the lid to use my expensive trash can. I finally reached out to simple human after trying different things without success. They had mentioned my warranty expired on 07/31/2023. My lid had completely shut off around November 2023, so just a few months after the warranty expired. They offered me 20%off to purchase a new one at $250? Why would I spend so much on a useless product? Makes no sense! You will not be getting a dime from me Simple Human, especially for a trash can that would not even last 3 years. I will be getting a much more effective, useful forever lasting trash can for way less. I was promised quality, and this was not delivered. Ridiculous!

Horrible customer service, received defective items twice in a row. Very disappointed.

Had a sensor mirror for 7 years which has now developed a temperamental sensor. Emailed the company to arrange a repair to which they replied they don't do them and offered me 10% off my next purchase. I reminded them of their boasts about sustainability on their homepage but they're not interested. App associated with the mirror never works on androids and is temperamental with apple devices. See 1* reviews on the app stores. We're talking about a mirror that costs £200! Appaling customer service wouldn't recommend

Zeer slechte kwaliteit prullenbak. Kleurlaag laat snel los. Mechanisme van de deksel zwak. Slecht spul voor zoveel geld.

In fact, there is no customer support at all… no actual humans and it takes days for a response. When you do get a response, they (it) will ask you to repeat the same information that you literally just gave over and over, to the point where it seems as though they’re F***ing with you! Simply appalling. Will never buy from this garbage company again.

I bought the dual Caddy pumps in July 2023. Almost six months later the pump broke. I reached out to customer service and they said I can't return it since I bought it more then 45 days ago and that I should just use super glue for it . Ha! Do not waste your money!!! (Chat Inquiry – Ticket 69570495)

Apparently Simply Human doesn't take care their customers after purchase. Ive sent at least 3 emails pertaining to a frustrating situation with trash can liners not fitting properly. I'm planning to buy another kitchen garbage can and hesitant to purchase another Simply Human. Considering Simply Human has ignored my emails. I can only write a review regarding this product warning people that this company doesn't stand behind their product and warn people not to purchase Simply Human Kitchen Garbage Can products. Their trash liners don't fit properly. I'm stuck with 240 kitchen garbage can liners.....oh well time to give another company business.

I ordered a dual trash container and it arrived with a dented hole. They required that I send photos of the container & the damaged boxes it arrived in so they could contact the carrier. I did as they said. After that, I have sent a text every day for almost 2 weeks and I get NO response. Their customer service is one of the worst I have dealt with. So now, they have my $180.00 and I have a damaged trash container. Think twice before you purchase from them!!!