SimplehumanReviews of simplehuman.com

I ordered a replacement lid for my garbage can it was supposed to come with a pair of fastener pens to put in the hinges to hold the lid to the garbage can it did not come with a pair of fastener pins for two days I have tried to contact the company with text feature with the chat feature and I have sent four messages to them with no response. very poor customer service.

The products are actually good however the customer service is horrible and we will NOT be purchasing anything further from them

We bought the 58L automatic dual can. However, it didn't last very long. After about 12-15 months. The voice recognition begins to fail, shortly after the motion sensor starts failing. The release of this technology appears premature so wait for a competitor to interrupt this failure and try the next solution.

I bought a simple human sensor can and only used it for one month it stopped working .I have 5 years of warranty and no luck contacting customer service.Only provide you with text messages, chat and email and they don’t even answer back.

Misjudged the replacement trashcan lid that I ordered. Went to replace and recognized I was outside of the return window and acknowledge this but requested an exception. This was denied, I know policies exist for a reason but $200 trashcans need better CX.

I had an auto renew subscription set every 6 months. I got an email at 3am 6 Feb 2024. They were letting me know I had an auto shipment set to go out. I didn't receive this email till 8am 6 Feb 2024. At which time I logged in and canceled the auto shipment. I didn't receive an email back till 7pm 6 Feb 2024, stating I had to cancle my order within 10 minutes of getting the confirmation. Who is up at 3am to get that email. Also, why did it take almost 12 hours to get a response. In that amount of time the order could have been canceled.

The mirrors with sensors start failing after a while. They dont work without the charger and do't turn on even if youe nose tuch the glass. on another hand the light goes on for hours when I am not near. There is no person you can talk about the issue ("human" part of the name disappeared already ) because the phone numbers I could find buried in a web simply disconnect by itself , so it is not "simple" to connect and get help or advice. I thing this trend of eliminating phones and human contact has to be stopped. I am not willing to talk to AI or spend hours to chat . Overall Simple Human do not deliver on many fronts, especially on human part. My trash cans rust, soap dispensers are not that great ( I have several). This company is going down the drain , and very soon people will stop buying this super expensive but substandard products.

My ST7043 rechargeable soap pump stopped working after less than one month. Wasted money and time during the repairing trial.