SimplehumanReviews of simplehuman.com

Have owned SH products for years. Always known for high quality products and if something went wrong, could always get excellent phone support. Now have problems with 2 Round lighted mirrors. They no longer light up. Performed all troubleshooting instructions on their web site. No luck. Tried to contact a person at SH. No phone support any longer. Tells me there's problems with SH.

The worst, useless customer service 'support'. They don't listen or give realistic support. I called asking where an order was because the tracking information showed 'item received' for over two weeks. They told me the order was delivered and I should look around my house to find it. They looked up an order from 4 months ago, not the current order - they didn't even ask for the order# to begin with. STUPID. IDIOTIC. NO customer service

Simplehuman does not honor promises to provide expedited shipping and they don’t give refunds. Also, they add fees that aren’t disclosed or justified. They appear to have outsourced customer service to contractors who do not have access to company records or authority to correct problems. There is never the possibility of speaking to a person by phone. The owners are just squeezing the company for money until the gig is up. I don’t know why the California attorney general doesn’t pursue them for fraud.

I ordered a white trashcan when I looked at the email they sent me it was a chrome trashcan. Trying to head this off,. I sent them an email, informing them of their mistake, requesting that they change it back to the white one that I wanted. I got an email back eventually the next day from a BOT they could not handle the problem. Of course I received the wrong trashcan and tried to contact them. There is no way to contact this company even though they offer you Chat and texting it is all done by computer and the chat never even responded. Frustrated and annoyed, I simply returned the two items which I now have to drag to FEDEx and will never order from them again. Their customer service is awful and as my wife said it doesn't even exist. If you want a computer run company where you do all the work this is it, if you want service for your dollar go elsewhere.

I too have received poor customer service from simplehuman. I purchased a dual soap dispenser from this company and one of the dispensers did not work right out of the box. I filed a complaint with simplehuman and was told I would receive a replacement in 2-4 weeks. After 2-4 weeks no replacement and now they tell me April 26th, which is 2 months and 10 days. I am not holding my breath. I purchased this item based on good reviews from Amazon and Honestbrandreviews which I found to be misleading. I filed a complaint against all 3 of these companies with the Federal Trade Commission and the CA State Attorney General's Office (Simplehuman is headquartered in CA). I believe consumers should protect themselves.

OMG I can't tell you how awful their customer services you cannot speak to a real person they actually make you send a video if somethings wrong with your mirror they make you send the product back in a box and so far they have not send a replacement. I hope Neiman Marcus knows about this because they sell their products, and I will make sure that they do never ever again.

Horrible products and even worse employees. I have bought several trash cans and they quickly become faulty!! Warranty? Thats a scam. They made you jump through a million hoops and then disappear on you. Good luck getting meaningful help

Bought the voice and sensor trashcan thinking it was a great product, boy was I wrong. Waste of money! Batteries drain super quickly even after you try the troubleshooting tips on website. The plug worked for a while and now no longer works. They sent me a lid replacement and the lid opened super slow but was ok with it since it was semi working. Now it is having same issues batteries drain fast and plug doesnt work, contacted CS and they dont seem to care, not everyone buying their products have money to waste. They want a video, how do you show a video of batteries draining?! I am so mad that I wasted my money on this product. Buyer beware