SimplehumanDay to day life has room for improvement. That was our basic thinking when we founded Simplehuman in 2000. Our mission is to bring high-performance innovation to basic but essential tasks in our daily routine. We call our products tools for efficient living.
Simplehuman (simplehuman.com) has 301 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Shay
Zero stars for this company. There is no customer service at all. You cannot call them, text, chat or email. They simply do not respond. Worst company ever. Happy to take your money but not willing to provide service when there is an issue.
G F W.
Bought 2 soap dispensers in 2022 and both will not put out soap after 3 touches on a full charge. Zero customer service, no phone number. Sent a message and was told "thanks for writing" I was asking how to recycle their worthless garbage! DO NOT BUY any product from this company, they DO NOT support their products.
Shauneen
A sad discrepancy between this company’s products and their customer support. I have purchased many products but have never once been able to contact customer support. My latest purchase was a double dispenser of both hand and dish soap. The concept is excellent, but there are no instructions with this product for set up, and actually getting the soap out of the dispenser is hit or miss. I have tried calling the company. No phone number anywhere. Any attempt to contact by email was greeted with an error message. No chat available. Product without support is useless. I would not advising buying anything they sell until they get better support for what they make.
J. E.
The soap dispenser I got worked great for a bit and then just stopped. I contacted them to help resolve this issue and was told to reset it, which i tried numerous times with only little success. It would stop working within hours again. I kept it because I was told I had 10 years on the warranty. THIS WAS FALSE. I just contacted them again to get a replacement because it never worked consistently again... well turns out its a 2 year warranty , and is now expired! NEVER AGAIN!!!!
Stephen C.
Could not get a discount code after providing my email and phone number and after looking for a phone number, no phone number?? After speaking with someone in the chat, which again, wasn't direct as they had to assess the request, the confirmed they only chat and SMS--what kind of customer service is this?? I'm very concerned about having to call in a warranty item now.
thomsen
Pulse soap dispenser broke within a month and have tried to contacts simple human 4 seperate times to try and resolve corroded and broken soap dispenser. First had to send a photo, then they requested a video, then I was emailed a link they sent to replace the product that I had to fill out again. (but the link didn't even work on multiple browsers), then I emailed them again only to get an automated response saying my claim had been resolved.. Awful. Have been a simple human customer for years, but after this no more.
peggy P.
Terrible warranty replacement. Took 5 months to get the part.
Gerald L.
DO NOT SUPPORT THIS SCAMMING COMPANY. Don’t believe the fake reviews on there site either this is where the real reviews are. This company is a joke and so is the warranty. They charge top dollar for a trash can they claim is high end, that’s BS. The so called stainless steel trash can is just a fake coating that will rub off if you try and clean it with a magic eraser sponge. Warranty won’t cover this but if it were really stainless this would not have happened. Cheap product for a high price. Don’t waste your money on this fake product.
