SimplehumanReviews of simplehuman.com

No technical support, all calls are put on wait and then hung up without giving other options than chatting with a bot online. Once online, they make you file a warranty and answer a bunch of questions, and then says it will get back to you in 1-2 business days.... what kind of company sell high priced item with low quality and yet doesn't have a support team.

Binbags Brabianta 30 l = 40x30 l bags 8.55 Simple human 30 l = half, 20 bags 30 l 9.99 That was my last bin. Can't even leave feedback for the company. Stupid virtual assistant that forces you to provide an email address and even then does not get you through to an agent.

Customer service is impossible to contact. No response to my request to return a product yet and we are now well past the 1-2 days they claim it will take to respond. Critical because you only have 30 days within which to complete a return. Never again.

After 2.5 yrs the sensor trash unit stopped working. Support is non existent -- was billed twice for replacement and provided with 10% they have a policy likely due to the few people that have actually been able to contact them!! I like their product when it works but $200 for a trash can is excessive for 2.5 yrs

I had bought the 58L Sensor rectangle trash can , full price, after less than a year , sensor stopped working . I called to get it fix or replacement. Their customer service wanted a video of the trash can lid , I did. I followed their instruction to clean and unplugged the electric connection to the trash can, I did. It was still malfunction. Their told to send back to them the old lid, before they would send me back a used lid! I had to waited for 4 weeks to get a USED lid , while my trash can was opened to the whole time. They sent me a used lid from someone else trash can, because when I sent the lid , I sent in the whole lid( top & back lid) . What I got back , was only the top lid. This company is disgusting!!

They have ZERO intention of honoring their warranty. They ask for videos, photos, & when they do ship the parts, they are not correct. so after a month of back & forth with this cs woman named Revine, i was told that i would have to pay for the parts (even though the item that i purchased was defective. By right, a whole new product should have been shipped to me. Instead they wasted my time only to finally tell me that they refuse to honor the warranty. Stay away from these grifters!

I used to like the product and still like some of their products. The handwash dispensers often stop working after 1-2 years and usually after the warranty is over which makes this an expensive handwash system. I own 6 and gifted a few more for special occasions. The trashcan is nice and I started to use regular bags as the bags are pretty expensive. Last week I contacted Simplehuman as the brand-new little bags for the countertop trashcan all come out of the new package, torn and can't be used. I made videos of 2 packages with all torn bags and was chatting with a person for the company. That person requested for me to email the videos which I did and then asked me for proof of purchase in the form of a receipt. We are talking about trashcan bags! Not the hardware. Who on earth saves receipts for trashcan bags? The packages show it is authentic Simplehuman trashcan bags. I wasted 2 full packages of the Z bags. This company can now try to sell to anyone else than my family as my adult kids also do not want to spend more money on what they already spend on this brand as their service is ridiculous. In the past even under the warranty they gave me a hard time, when I had bought through their website and had proof of purchase, proof of serial numbers. My kids had their soap dispensers also stop working within 2 years. If you calculate how much regular soap dispensers you can buy for that amount of luxury item that you would expect to last much longer. The travel and standing mirror with lights both had issues, and the lights keep going out and you have to keep waiving or resting the mirror by pushing on/off multiple times as the helpdesk has informed me off. In the end almost all their products are fancy looking, priced to attract higher end customers with a certain lifestyle but the products keep disappointing at this price point, especially when their warranty is bad.

I bought a new Simplehuman white kitchen dripping rack (€100,-), the frame was already scratched within one month and the white coating receded at some spots. I contacted the Customer Service and there was no possibility for a return or exchange. The product is faulty. They offered a basic 20% discount code. So I’m stuck with a faulty product after only 1 month! Disappointing.