Similarweb Reviews | Read Customer Reviews of similarweb.com

Similarweb Reviews | Read Customer Reviews of similarweb.com

Similarweb reviews

807 approved reviews, newest moderated first

Hugo V.
May 4, 2025
Really good product from a company that cares
New review: Similarwebs' customer service team contacted me after leaving my previous, negative review and were very accommodating of rectifying the situation shown below. It's clear they want their customers to be satisfied. If we need a SEO research tool in the future, Similarweb will def be a consideration. Old review: Business model revolves around the human tendency to forget they started the free trial. Nothing is free in this world. Product is high quality but I'm going to use Semrush in spite of their business practices.
Response from SimilarwebMay 4, 2025
Hi Hugo, we're sorry to hear about your unfortunate experience. We'll make sure our support team will reach out to you as soon as possible to help you on this matter and provide a refund. In case you don't hear from them in the coming days, feel free to reach out to [email protected]. Thank you for your patience and understanding. Best, The Similarweb team
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Caleb V.
May 1, 2025
Great customer service
Great customer service, I didn't use the product that much but the people running it was kind and great.
Response from SimilarwebMay 4, 2025
Hi Caleb - thanks a lot for your positive feedback, it is highly appreciated. Feel free to reach out at anytime :) Best, the Similarweb Team
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Lisa B.
Apr 30, 2025
Where is my money
I'm really frustrated to see that you’ve charged me $1875, even though I cancelled my 7-day trial on time. I was clear about cancelling, and I was under the impression that I wouldn’t be charged if I did so. I’ve tried contacting the company but haven’t been able to get through. I expect a full refund as soon as possible. I followed the correct steps to cancel, and this charge is completely unfair...
Response from SimilarwebMay 4, 2025
Hi Lisa - We're sorry to hear your unfortunate experience. We've transmitted your request to our support team who will make sure to come back to you as soon as possible. In case you don't hear anything in the coming days, feel free to reach out to [email protected]. Thank you for your patience, The Similarweb Team Update the 5th of May: I got a confirmation from our support team that a refund has been issued. Thanks for your patience. The Similarweb Team
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Maciej B.
Apr 24, 2025
The best tool to compare against…
The best tool to compare against competition in terms of traffic volumes, sources and demographics. Similar Web's data on my group site's traffic closely matches what I see using the internal trackers / GA. Site has many features that allow you to check your position at a glance, or deep-dive into urls/campaigns/sources if you so desire. They have recently really build their app analytics, which were lacking prior to that
Response from SimilarwebApr 28, 2025
Thank you Maciej for the positive feedback! We're happy to see you winning over your competitors through all the features you mentioned. Feel free to reach out to the team whenever you need. All the best and thank you, the Similarweb team
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Romain D.
Apr 24, 2025
Most of the time i do bad review
Most of the time i do bad review so let make a good one Good stool with seobserver etc
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beep B.
Apr 15, 2025
Pay-to-see-anything
I don't know what happened to this service but they changed in the wrong direction. Now, they don't let you do anything without providing your credit card information.
Response from SimilarwebApr 15, 2025
Hi there, we're sorry to hear that! Expect the credit card information, is there anything we could help you with? you could still use some of our free tools available on that link https://account.similarweb.com/packages/marketing/ all the best, The Similarweb Team
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Camille D.
Mar 24, 2025
Looking for my $161
Looking for my $161, it took seven days to defraud me of $161, a shocking scam. I want to complain, I want to report
Response from SimilarwebMar 26, 2025
Hi Camille, Thank you for reaching out! We've contacted our support team, and they are working on your issue. They’ll get back to you as soon as possible to help resolve it. In the meantime, could you please share with us your email address via [email protected]? it will help us locate your request. We’re sorry for the frustration and appreciate your patience. Best, The Similarweb Team
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USER
Mar 24, 2025
No response to email for refund/cancel…
No response to email for refund/cancel fee. Charging 1.8k dollars for service i don’t need or don’t use is just wow. Will change star rating if someone handles this quickly for me. Can’t afford that fee, just want to cancel and not be charged. 24th March 16:30utc - email sent in response to SimilarWeb comment on this post. I will update on progress.
Response from SimilarwebMar 24, 2025
Hi there, We're sorry to hear about your experience. Could you please share your email address with us (either here, via Trustpilot, or by emailing us at [email protected] - with the review screenshot)? This will help us locate your request and process it more efficiently. Thank you for your cooperation! The Similarweb Team
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