Sima was founded in 2020. Since it's establishment, Sima has committed to selling excellent home products. Using cutting-edge research, we bring you quality products that transform the home into a soothing oasis.
simabrand.com (simabrand.com) has 197 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
simabrand.com
Category
Cosmetics & Makeup
Location
Flushing, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Promt response from sima about my delivery problem, all has been resolved as promised. I will continue to buy from this company as I do like the products I have bought so far, they are good quality and much more hygienic than what I was using before. I have given some as gifts and never had a bad response.
Response from simabrand.comMar 7, 2026
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience. This is not the experience we want our customers to have. Our team will reach out to you directly to better understand the situation and resolve it as quickly as possible. We’ll make sure to clarify what happened and find the right solution together.
Sima customer care
RK
Reginia K.
I am loving the way my skin feels and I…
I am loving the way my skin feels and I can't wait to use the body wash with my towel.
LB
Liz B.
Placed an order and never received
Placed an order and never received. Emailed them and they don't respond. I will be reporting this as fraud.
Edit: 3/3/2026 - The response below is a lie. I have not been given a tracking number. I was told "Our fulfillment team is investigating your order and will provide tracking within 24-48 hours." The 48 hours have passed and I do not have a tracking number.
Response from simabrand.comMar 3, 2026
We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you and has provided your tracking number. Your order is currently on its way and should arrive within the next few days. Please don’t hesitate to reach out if there’s anything else we can assist you with , we’re here to help.
update: Hi Liz, I do see they sent to you tracking number, can you check another time? Sorry again for delay (we had few problems on your order including weather...;(
VT
Verity T.
Orde not found- money deducted from account
Haven’t had a response to emails regarding delivery or tracking of my order, only to find they have blocked the emails. When I try to track order it says order not found. Money has definitely been deducted from my account. Just wanting some response. Is this company a scam?
Response from simabrand.comFeb 25, 2026
Hi, We’re very sorry for the concern this has caused, we completely understand how worrying that must feel.
There are currently shipping delays due to severe storm conditions impacting the East Coast of the USA, which may also temporarily affect tracking updates.
Please rest assured, Sima is a legitimate brand and we are here to help. We would never block customer emails, if you haven’t received a reply yet, it may be due to high support volume during this shipping disruption, but we are here and actively responding.
Kindly reach out to us at [email protected]
with your full name and order date, and our team will locate your order and resolve this as quickly as possible.
We appreciate your patience and look forward to making this right.
Sima Customer Care
LW
Lyndal W.
No response to enquires regarding order
After i submitted my order, I promptly received a confirmation email with an order number but i have not received a email with a tracking number. I emailed the company twice with no response. Very disappointed with lack of customer service(communication).
Response from simabrand.comFeb 25, 2026
Hi Lyndal,
We’re truly sorry for the frustration and understand how disappointing this must feel.
Due to severe storm conditions impacting the East Coast of the USA, some shipments are experiencing delays, and tracking emails may be sent later than usual. We’re also currently handling a higher-than-normal volume of customer inquiries, which may have delayed our response , but we are absolutely here and responding.
Please email us at [email protected] with your full name and order number, and we’ll make sure to update you as quickly as possible.
Thank you for your patience , we appreciate you.
Sima Customer Care
We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you and has provided your tracking number. Your order is currently on its way and should arrive within the next few days. Please don’t hesitate to reach out if there’s anything else we can assist you with ,we’re here to help.
MP
Maxine P.
Updated review.
I have changed my review, firstly because the item did arrive. The company reached out to explain about the weather issues. Only thing I could of asked for is they reached out before I chased but I appreciate this may not have been the case. Have recieved and used the item and very happy with the purchase. Thank you I may have panicked and jumped to the worse. But feel the review I originally left was no longer fair. Thank you simabrand
Response from simabrand.comFeb 25, 2026
Hi Maxine, We’re truly sorry for the frustration and concern this has caused , we completely understand how upsetting this situation must feel.
First, please rest assured that Sima is a legitimate brand and we would never ignore or block a customer.
There are currently shipping delays due to severe storm conditions impacting the East Coast of the USA, and we are also experiencing a higher-than-normal volume of customer inquiries, which has unfortunately slowed some response times.
That said, we absolutely want to resolve this for you.
Please email us directly at [email protected]
with your full name and order date, and we will urgently locate your order and provide a clear update. If any issue has occurred, we will of course make it right.
We appreciate your patience and the opportunity to resolve this.
Sima Customer Care
Update: We sincerely apologize for the delay in our response time. I can see that our customer service team has already been in touch with you, we had to face some delay with severe weather....
JG
Julie G.
My skin feels like butter, and that is not a silence of the lamb thing
Oh my gosh, did that know I was having to take a review.
Yes, yes yes I am so happy I bought your product off of Instagram. I was hesitant at first. I gave one to my husband one to my son one for me. Even more so I can give them as gifts.
Which now I might not be so willing. I like them so much. In all honesty, I will pick and choose who I give them to though. I love how my skin feels so much. I’m telling everyone. My skin feels like night and day. I am not kidding night and day. I did not know my skin would feel like butter.
Thank you I will be ordering. I do have quite a bit now cause I did two big orders and yes butter the softest it’s ever felt.
Thank you
Julie Grant
Next time I will read when you guys have the trio so I know what colors I will be getting into if I want to get it.
Response from simabrand.comFeb 25, 2026
thanks Julie, this made our day;) We’re so happy you’re glowing
JD
Johanne D.
I like these cleaning wipes and find…
I like these cleaning wipes and find them handy for traveling. They don't take up much space. I always have one in my luggage. I love the results on my skin, which becomes soft and smooth.
Response from simabrand.comFeb 25, 2026
So happy they’ve become your travel essential, Thank you for sharing your glow with us.
