Sidecar HealthSidecar Health is an ACA-compliant employer sponsored major medical plan with no networks, no prior auths, and no surprise costs.
Sidecar Health (sidecarhealth.com) has 445 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Melanie D.
Works exactly as stated. Easy to upload documents by phone. Credits/adjustments within a week or less. Great reimbursement option.
Response from Sidecar HealthMar 20, 2024
Hi Melanie, we love to see that you are enjoying Sidecar Health! We hope that you continue to enjoy your benefits and if you have any questions, please reach out to our Member Care team.
Melissa
Such a scam of a company!!! Do NOT to trust them when insuraning your family. Nothing that they present to you lives up to the expectactions. So hard to deal with, and such a hassle. I have paid more in preventative care than I ever should have. I should have paid nothing, and I didn't have on preventative care treatment covered. 1 Star is generous
Response from Sidecar HealthJan 17, 2024
Hi Melissa, thank you for taking the time to write this review. We take these reviews seriously and appreciate your input. For our employer plans, preventive care bypasses the deductible, which means that you will not pay out of pocket as long as the care is at or below the Benefit Amount. The cost of care can vary between providers, and our Benefit Amount is set to the average cash price for that type of care, so it can be worthwhile to call a provider to get an estimate as to how much they will charge for your care. If your care costs more than the Benefit Amount, you will have to pay the difference out of pocket. However, there will always be a provider in your area that will perform your care at or below the Benefit Amount so that you pay nothing out of pocket, and our Member Care team is standing by to help you find those providers.
Zachary H.
Sidecar Health works the way I want my insurance to work. I feel empowered to get the healthcare services I need without having a traditional insurance company act as a gatekeeper. And then Sidecar offsets some (or even all!) of the cost! Recently I got a shoulder and a knee MRI and then took them to the orthopedist to review. I got all the info I needed in a single orthopedic session. Traditional insurance would have had me go to the orthopedist, THEN get the MRIs, THEN back to the insurance!
Response from Sidecar HealthMar 20, 2024
Hi Zachary, we love to see that you are enjoying Sidecar Health! We hope that you continue to enjoy your benefits and if you have any questions, please reach out to our Member Care team.
Nicolle F.
Great transparency, quick and excellent customer service, and flexibility with great coverage.
Response from Sidecar HealthMar 20, 2024
Hi Nicolle, we love to see that you are enjoying Sidecar Health! We hope that you continue to enjoy your benefits and if you have any questions, please reach out to our Member Care team.
Lauriella M.
Great first experience Customer service for Sidecar Health was very helpful, checking to see if my receipt was uploaded properly and very patient answering any questions I had.
Response from Sidecar HealthMar 20, 2024
Hi Lauriella, we love to see that you are enjoying Sidecar Health! We hope that you continue to enjoy your benefits and if you have any questions, please reach out to our Member Care team.
Lily D.
Scam. After 2 years with their highest tier policy I only had 2 emergency visits. They were less than $300.00 and yet they covered $50.00 of one and zero of the other. They say you can demand certain paperwork from doctors but that’s not true, clinics tell you that they don’t even have that breakdown and you are denied.
Response from Sidecar HealthJan 10, 2024
Hi Lily, thank you for taking the time to write this review. We take these reviews seriously and appreciate your input. Sidecar Health has a Benefit Amount for all medically necessary care, which is the amount Sidecar Health pays. The Benefit Amount is set as the average cash price for that type of care, and Sidecar Health Benefit Amounts include visits to urgent care. If you submit paperwork including all pertinent information including the procedure codes and amount the provider charged, we will cover the sum of all Benefit Amounts associated with your medically necessary care. For prescriptions, prices for the same drug vary significantly between pharmacies. Sidecar Health members frequently get money back on prescriptions at their pharmacy when they call ahead to get pricing and compare to the Benefit Amount. If you need help providing the right documentation, finding a lower cost pharmacy near you, or have any other questions, our Member Care team is standing by. This review is for the Sidecar Health Access plan, which is built for flexibility. Sidecar Health also offers employer and ACA plans, which provide more robust coverage and additional major medical protections.
Jesse F.
I have been with Sidecar for a year, and the first few transactions where good. However, even when you ask your provider for an itemized bill, and they say, here is your itemized bill, Sidecar won't always accept what you provide to them. I had a chiropractor I had been going to for 10 years, and they said his rate was too high, which isn't the case, his rate is pretty standard for the area. Secondly, if I switch to another provider, they will require xrays, and initial assessment, before they will provide service, which will ultimately cost more. I am skeptical of Sidecar after a year, however, I rarely visit the doctors, so if I were anyone consider Sidecar, go with a higher deductable and pay less out of pocket and pay cash for cheaper services because they won't likely give you the full amount or barely any towards your deductable. So you may as well pay a lower premium each month.
Response from Sidecar HealthJan 10, 2024
Hi Jesse, thank you for taking the time to write this review. Prices for different providers can vary significantly so it is always a good idea to call ahead and get pricing estimates. Sidecar Health has a Benefit Amount for all medically necessary care which is the average cash price for that type of care. If you submit paperwork including all pertinent information including procedure codes and amount the provider charged, we will cover the sum of all Benefit Amounts associated with your care. If you need help providing the right documentation or have any other questions, don’t hesitate to reach out to our Member Care team through the phone or over chat on our website. This review is for the Sidecar Health Access plan. Sidecar Health also offers employer plans, which provide more robust coverage and additional major medical protections, such as bypassing deductibles for preventive care.
Jamie
So far so good! I never get sick however, the first month I signed up I had an ear infection due to a cold and found a telemedicine site cheaper than the benefit amount listed on estimated care. I attached my invoices and I then received a credit towards my premium for next month. No other INS company has ever done that. Very pleasant and easy experience and I am so happy I found Side Car for my family. We pay for what we need instead of giving away our money to regular insurance companies. Thanks Side Car!
