Sidecar HealthReviews of sidecarhealth.com

I applaud the notion of being prudent with scarce health care dollars. However, a mistake on Sidecar's part (duplicating an existing expense when they requested additional info which I uploaded) somehow couldn't be fixed by them, leaving me on the hook for almost $1,200 of lab services that had already been paid for. After 48 minutes on the phone trying to remedy the situation, the supervisor to whom I requested a transfer stuck to his script and wished me a great rest of my day. As if. So I cancelled my household's participation that day. Reached out on social media with no response. Terribly disappointing overall. EDIT: Prompt received wouldn't allow comments to be added. Tagged Sidecar on LinkedIn and X. Have already spoken with "Member Care" and got exactly nowhere. Feels like more of the same. Disappointing and frustrating.

Pretty much a scam. Will be taking to court for my money back. Disgusting and don't let me take the time to figure out who is responsible for this horse****.

When I accidentally submitted the incorrect invoice, the customer service representative was a huge help! I had accidentally put an invoice in for the wrong date, I was charged $170, so I was reasonably confused and stressed out. After I described my problem, the woman on the phone connected me to someone else, and I explained the situation to the lovely person--I wish I got her name--and she let me know how I can email to get the credit back once I got the correct invoice. She was super sweet and bubbly, an absolute star. I did as she said and I got my $170 in credit. Great experience overall. So far I'm really happy to have Sidecar; I'd have no other way to afford therapy which I've needed for so long.

Most insurance companies that I have had will do the extra work for you, which creates peace of mind. You simply inform people of your insurance and then it's billed. I dislike the extra work that I have to do of requesting a coded bill (which most will not give you right then and there) and then remembering to submit the bill in a timely manner.

Been helpful with the prescriptions

The concept of this type of health insurance is great, but in reality it cost me more than not having insurance and the customer service was sub-par at best. When I no longer needed Sidecar and requested to cancel my account, an agent was very helpful and cancelled my policy same day and informed me I would receive a partial refund for the unused billing period. Then when my husband contacted them 2 minutes later, they told him it would take a month to cancel and he would not receive a refund. When he shared the email I received confirming my refund, instead of honoring it for him they went back on their word and revoked my refund and cancellation. Every agent I spoke with said something different and even had me listed as living in a different state then I actually do. In my opinion this company needs a lot of work before they can really compete with other insurance options. If I could re-do my decision I wouldn't have signed up and instead asked my doctor for the cash-price and paid out of pocket. I ended up spending more paying for Sidecar then I would have if I just paid the cash price for my appointments.

I think Sidecar is great. You can customize your plan to fit your budget. They send reminders to submit your invoices, which is very helpful. Everything is pretty straightforward and easy to understand. You can even change or cancel your plan at any time, so there is no long-term commitment required. I truly recommend it to anybody I know who is uninsured and looking for affordable options.

If you're willing to work with your providers, some of whom may not fully get this concept and can actually make it more challenging for self-pay patients, then Sidecar Health is a breeze. I've not had any major issues to deal with yet, hopefully won't, but it's been the easiest process to use the Visa card, submit invoices, and track my expenses in the dashboard. Customer service and quick and so nice. Compared to what I would have been paying for "regular" health insurance, I'm definitely saving a ton. I've also seen all the doctors I prefer. I might have saved a little more going to one over another, but not significant enough to matter. So far I highly recommend Sidecar Health.