bought a Leather Ladies Backpack it arrived on time looks great, then a few days later we get a bill from FEDX for the import and disbursement fees, in all more than half again of what we paid. would not have bought if we had known. all there stuff seems to come from Uruguay and no were doe's it state that you have to pay additional charges
Since I wrote the review I have upgraded my experience and have had contact with Shuuk to sort out the problem
Response from ShuukJan 24, 2023
Hello Iain,
thanks for your feedback.
We are happy we were able to sort this out and hope that we can have another opportunity to demonstrate why we have an excellent rating.
Kind regards,
Shuuk team.
SO
Soleil
Updating a post from Jan 4, 2023
Initially, I sent a rating of 1 star on Jan 4. In my rating I mentioned that the price points were affordable, however hidden fees were the reason for my rating. The manager emailed me the same day asking why I rated them low as they were a start up company. They offered to refund me money for a product I bought in exchange for increasing my rating. I was sent multiple emails about this (Jan 4, 5, 11). Some I ignored, and others I replied and explained that the rating was authentic and based on my personal experience and did not want to feel persuade in changing my rating. I declined any negotiation. On Jan 18, the company replied to my post on this platform. They mentioned, my rating was "negative, not accurate and that I didn't respond to any of thier emails to date" which is completely dishonest. I come back here to express that in my experience not only does this company have hidden fees, they have proven that their capable of making a customer feel bad for rating them low and then have the audacity to make it seem like the customer is dishonest. I will never use this service again and highly disappointed.
Response from ShuukJan 22, 2023
Hello Solei,
Once again, we find ourselves replying to yet another negative review for the same situation we contacted you via email to try to understand it better.
Here is the summary of what really happened:
On January 4th, you left a review talking about hidden fees, and since there are no hidden fees in our service we contacted you via email asking you to explain exactly what you mean by "hidden fees" because there are none.
Then our point was proven when after exchanging several emails you were never able to explain what fees you were talking about. Again, you were asked several times to develop what hidden charges you were reported, but, as we suspected, we received no feedback at all.
That situation (plus the fact that out of 552 reviews, you were the only one to talk about this) subtracts veracity from the whole scenario you presented.
Just to be crystal clear, we do not mind receiving negative reviews when they are real, because we understand that issues could happen and as humans, we can make mistakes. However, the reason we indeed contacted you looking for an explanation and to try to have that review reverted was simply because the one you made was not a genuine nor accurate statement.
Once again, we want to assure anyone reading this that there are no hidden fees in our service. Our pricing is transparent and all charges are clearly outlined on our website at the checkout.
Anyone can leave a Trustpilot review saying anything they desire (true or not), and that is understandable, so this scenario highlights even more the immense majority of positive reviews customers leave us (4.7/5 rating from 522 reviews) and becomes the exception that confirms the great feedback we receive for an outstanding service =)
Last but not least, you can still contact us via email at [email protected] in case you wish to elaborate on the "hidden fees" you initially reported.
Warm regards
Shuuk team.
HB
Heather B.
Good website - easy to use.
Good website - easy to use. Good communication. The clothing is lovely and true to size. Delivered in about 7 working days.
Response from ShuukJan 18, 2023
Hello Heather,
Thank you very much for your review.
Knowing that you are satisfied with all aspects of your customer experience is the best reward for our work. =)
Kind regards,
Shuuk team
JU
judy
worst quality products.
worst quality products.
Response from ShuukJan 18, 2023
Hello Judy,
I hope you are doing great.
It is safe to say that we are still a start-up company and our main focus is customer satisfaction. As you can see on our Trustpilot average rating (4.6/5 from 553 reviews) we are a company that always delivers, and if anything goes wrong in any situation, we always make it right.
In this situation, it is a shame you gave us a 1 STAR review without even giving us the chance to assist you in the first place, and only because you did not like SOME of the items you purchased (which you returned and got a refund for). Because it is safe to say, you kept several items as well.
Gladly for us, most people LOVE the products you did not like.
Whatever the case is, customer service is our main focus, so we would like to know exactly what we can do to remediate this situation.
Last but not least, remember that if you have any questions, concerns, or suggestions, you can always get in touch with us at [email protected].
Shuuk team.
MA
M. A.
First time customer
This was my first purchase and I'm pleased with the products. The jacket is exactly what I didn't know I was looking for. The fit is true to size. The sweatpants are soft and comfortable, also true to size.
Response from ShuukJan 18, 2023
Hello M. Aliff,
thanks for your review!
We are delighted to know you are satisfied with all aspects of your shopping experience at Shuuk.com =)
That is exactly what we aim for in every single order.
Kind regards,
Shuuk team.
EM
Ernest M.
Very nice product
Very nice product, great price, and excellent service!! Thanks
Response from ShuukJan 18, 2023
Hello Ernest,
thanks for your 5 stars review =)
We are glad you are so happy with the service we provide.
Kind regards,
Shuuk team.
AN
Angela
Great quality clothing at great prices
Great quality clothing at great prices. Always arrives in a timely manner.
Response from ShuukJan 18, 2023
Hello Angela,
Thanks so much for sharing your customer experience at Shuuk.com =)
Kind regards,
Shuuk team
BA
Bilqees A.
I bought a dark denim jacket,which is…
I bought a dark denim jacket,which is actually true to size and exactly how it was described, some other retailers do not give an accurate description or the image of an item is not true to real life.
It is slim fitted, just the way I like it.
The delivery was on time and I had no problems buying from this online shopping company shuuk.
Response from ShuukJan 18, 2023
Hello Bilqees,
What a lovely review =)
We are very happy to know that you are delighted and love your purchase very much.
That makes us continue to grow because at the end of the day what matters is the satisfaction of our customers.
Kind regards,
Shuuk team.
