ShuukReviews of shuuk.com

Response from ShuukFeb 28, 2023

Hi Margaret! Thank you for taking the time to share your feedback with us. We're glad to hear that your order arrived earlier than expected and that the blouse is just as described on the website. We take pride in ensuring that our products are made with good quality materials. We're sorry to hear that the sizing was a bit small, and we appreciate your feedback on the sizing. We're constantly working to improve our sizing recommendations, and we appreciate your input. Please don't hesitate to reach out to us if you need any assistance with returns or exchanges. Thank you for choosing our brand, and we hope to have the opportunity to serve you again in the future. Shuuk team.

Response from ShuukFeb 22, 2023

Hello Julia, thanks for your feedback. We are so glad you like your purchase and we will definitely revise delivery times with our carriers so they can improve them. Kind regards, Shuuk team.

Response from ShuukFeb 15, 2023

Hello Dragana, thanks for your feedback! I understand that the delay was caused by weather conditions at origin that affected transportation, but we will definitely talk with FedEx and revise delivery times so we can keep your buying experience at 5 stars =) Kind regards, Shuuk team.

Response from ShuukFeb 15, 2023

Hello Maureen, thanks for your feedback. We will consider adding the materials of the items on the website so we can improve your shopping experience to 5 stars =) Kind regards, Shuuk team.

Response from ShuukFeb 15, 2023

Hello Louise, thanks for your feedback. I just checked the situation and I can confirm we actually sent you the prepaid return label right after you requested it, so I am not sure if you did not see the email when you left the review, but I am happy this was immediately take care of. Kind regards, Shuuk team.

Response from ShuukFeb 15, 2023

Thank you for your comments, JC. Your order and the images of those things on the website will both be reviewed by us. We'll make any necessary image corrections. Please keep in mind that you can email us at [email protected] if you have any questions or recommendations, and we will be pleased to help. Best regards, Shuuk team.

Response from ShuukJan 24, 2023

Hello Roger, thanks for your feedback. We are sorry that you consider our return mechanism not convenient for you, but please understand that it is the only one we have in place as you can see in our Returns and exchanges policy: https://shuuk.co.uk/pages/return-policy In this situation, we have contacted you directly via email so we can look for an exceptional alternative for you to process your return easier and sort this out. Customer satisfaction is our number one priority, so we are willing to go the extra mile to remediate this situation, so please reply to our email, and hopefully, this will have a happy ending. Kind regards, Shuuk team.