Shop Your WayReviews of shopyourway.com

I applied for the ShopMyWay Mastercard and was informed it would be delivered within a week. It has now been over 10 days, and I still have not received my card. Adding to the frustration, there are conflicting responses from customer service. In email and chat, I was told the card was shipped on 22nd December, but over the phone, I was informed it was sent on 25th December. This lack of consistency is unacceptable. I urgently need the card to book a flight, but the delay makes it feel like this process is taking forever. I also asked if temporary card details could be provided or if there were alternative solutions, but no helpful response has been given. I specifically chose this card because of the welcome points and benefits, but the experience so far has been far from satisfactory. If this is the level of service for a new customer, I dread to think what regular service might look like. Would not recommend.

This card doesn't rate a star at all. All points expire in a year. Getting a hold of anyone who can help you redeem your points is impossible. Operators are in India, so language is a huge barrier. This is one of the worst EFIN cards you could have if you expect ANY kind of reward for using it. NOT RECOMMENDED

For sometime now, I cannot access my 153,240 points, that's shown on my statement. Before this round, I could not use 320,000 points that was shown on my statement. They expired because the Shop Your Way (Sears) Redeem link said I had no points. I called all phone numbers possible. When I get put on hold, the call goes to main menu. I've talk to Supervisors & called the Redeem Points phone numbers as well. No support resolution. If the Points system is not working, please credit the dollar amount to my Shop Your Way credit Card. Sounds like a Class Action Law Suit!

Does not support apple pay, customer service are clueless.

Wow! It seems everybody has the same issue concerning NOT being able to speak to a customer service representative only voice prompts. I have me card for years never had to call for anything, so I had no idea how bad the service is. My account is reflecting I have over 100,000 thousand points that it seems I cant use! What kind of scam is this and why isnt anybody looking into this matter?!!!

I've been trying to redeem points for 6 months, impossible..I've used this card for years usually 20,000 per year..I haven't used card since early December..all my points expired..not fair

I had a fraudulent charge on my account on 12/18/23. Reported immediately and the card was cancelled. I kept getting e-mails about overdue payments. Called on 3/18 and was told the charge was resolved on 2/29 but may take up to 2 months to remove from my account. Called again on 5/14 and was told another 7-10 days. Fraud dept does not communicate with the payment dept so I keep getting calls, texts, and e-mails about payment. My credit score has plummeted 80 points. So, here it is 5/28/24 and charge has NOT been removed. They sent me a new card, but I am not activating it. Do notrecommend this card

This card this is not a good customer service is not friendly reward Reedm promotion I am not advised to apply this card