Robert W.
Update on Shop Your Way Mastercard review
If you see my previous two reviews, you will know my issue is with a dispute over a charge for a purchase made online but never received. Shop Your Way accepted the merchant's fake delivery receipt, ignored or misinterpreted the letter and email to me from USPS stating the tracking number assigned to my order by the merchant was for a different package and delivered to the address on that package that was not my residence, and closed my dispute determining I had to pay $223.55 for a purchase I never received. After emailing Shop Your Way Billing Dispute Dept. and even the Citi Executive Response Unit almost daily for a full month, I finally received an email dated 3/13/25 with the heading, "Billing Dispute Resolved - Important Information" which stated a new letter was posted to my account page online. The letter online announced they had credited my account for the disputed amount, and checking I saw they had made the credit, backdating it to the first day of the current billing cycle. I replied to the email asking if this were actually true and stated I would give them two billing cycles to see if they did not again bill me for this item as they had done previously. Last week I also received a phone call from SYW and was told they have permanently credited my account for the disputed amount. I have changed my rating to three stars from one (in reality, zero) rather than four or more because of all the weeks of frustration and daily emails it took for them to do the right thing and treat me as a valued customer. Hopefully, this issue has finally been correctly resolved, even though they never responded to my repeated requests to cancel or reverse the chargeback to the merchant since they had charged me again and were holding me responsible for payment. They never once acknowledged the issue over the chargeback that had been created last December in any communication with me.