Shop Your WayReviews of shopyourway.com

Product received, not has advertised, plus missing one unit.Overpriced RIP OFF.

I'M an Old School Vet. 1 star is 2 much it is really a joke when you try calling for help and when someone ask you how to spell joe your confidence is lost with the person who is helping you and this is after spending 3 different times a minimum of 30 min. each time . all i would like is someone who speaks english and understands me without me repeating myself over and over again . if you have 2 3 hours of your time each time you wanna solve a problem or get your points this card is for your . this isn't the 1st time i use to have my son help me now he refuses to help me with this card because it's too time consuming and said he doesn't want to get high BLOOD PRESSURE like Me. he told me to cancel the card years ago . Sometimes your kids R wright!!!

This very bad company I use this company for long time they give me promotions for 12 months I pas the promotion for few days and they charge me 700 dollars

I called customer service to have a service charge and interest payment removed from my account after paying the bill in full. Was given the run around and even chided for the final payment not being received on time, even though the system shows the payment received but not credited. All of the runaround for a Sears MC card to a store no longer in business. When I went to complete the survey, the link had already expired.

If you see my previous two reviews, you will know my issue is with a dispute over a charge for a purchase made online but never received. Shop Your Way accepted the merchant's fake delivery receipt, ignored or misinterpreted the letter and email to me from USPS stating the tracking number assigned to my order by the merchant was for a different package and delivered to the address on that package that was not my residence, and closed my dispute determining I had to pay $223.55 for a purchase I never received. After emailing Shop Your Way Billing Dispute Dept. and even the Citi Executive Response Unit almost daily for a full month, I finally received an email dated 3/13/25 with the heading, "Billing Dispute Resolved - Important Information" which stated a new letter was posted to my account page online. The letter online announced they had credited my account for the disputed amount, and checking I saw they had made the credit, backdating it to the first day of the current billing cycle. I replied to the email asking if this were actually true and stated I would give them two billing cycles to see if they did not again bill me for this item as they had done previously. Last week I also received a phone call from SYW and was told they have permanently credited my account for the disputed amount. I have changed my rating to three stars from one (in reality, zero) rather than four or more because of all the weeks of frustration and daily emails it took for them to do the right thing and treat me as a valued customer. Hopefully, this issue has finally been correctly resolved, even though they never responded to my repeated requests to cancel or reverse the chargeback to the merchant since they had charged me again and were holding me responsible for payment. They never once acknowledged the issue over the chargeback that had been created last December in any communication with me.

They are now charging 35.99%. How is this legal? My complaint is this: We paid a deferred balance off in full, verifying it before the next statement was cut. We switched the deferred interest payment to another balance after this. Because we did this during the same statement period, even though the balance showed as $0, they put our additional payment on the later deferred balance! So they added money owed back to the 0 balance! How is this not illegal? Also, how is it that ANY credit card company can charge this much interest? They are no better than predatory loan sharks and payday loans! If we could just pay it off, we would! But these criminal credit card companies are making money hand over fist, and they do not care about their consumers, not one iota! What is stopping people from quitting paying credit card companies altogether?

They have offered me statement credits 2 times and I have redeemed them and never gotten the credits despite online validation I activated them. I adjusted my payments to their card for 2 months and should have gotten $100 at least and nothing provided. I am paying the card off and will NEVER trust their "activated" offers again- very slimy.

I’ve had this card for over 10 years. The interest rate was a little high it was 19.74%. Last I checked my bill, the interest rate went to 33.49%. The sure looks like predatory lending to me. I did not authorize any increase in interest rate. Buyer beware.!