Shop Your WayReviews of shopyourway.com

I WOULD GIVE NO STARS IF I COULD. DECEMBER 20TH. I REDEEMED POINTS-IT IMMEDIATELY SAID I GOT A GIFT CARD FOR 45.17 & SAID I COULD USE IT RIGHT AWAY. THEN OOPS-I WAS ONLY SUPPOSED TO GET 30.00. EVIDENTLY SOME POINTS EXPIRED IN PROCESSING THE SAME DAY. THAT SAME DAY (IT WAS ON MY STATEMENT) THEY PUT A 15.17 CHARGE WITH NO EXPLANATION ON MY CARD A CASH CHARGE AGAINST ME. I REDEEMED POINTS FOR CASH I HAD ALREADY SPENT IN THE AMOUNT OF POINTS THEY SAID I HAD AVAILABLE TO REDEEM.THEY ARE CHARGING ME CASH FOR THEIR MISTAKE. AND HOW CAN POINTS MAGICALLY EXPIRE IN A MATTER OF MINUTES ???? THEY SHOULD HAVE JUST CANCELLED THAT GIFT CARD & SENT A NEW ONE IN THE CORRECT AMOUNT. THERE WAS NO CASH VALUE TO ME JUST A GIFT CARD. I NEVER REDEEMED SHOP YOUR WAY POINTS BEFORE THIS AND I NEVER WILL AGAIN. AND FORGET ABOUT A PERSON HELPING YOU. WHEN YOU CALL THE NUMBER GIVEN BY "THANK YOU FROM CITI"-THE NEW COMPANY ON THESE CARDS ( THEY SAY THEY CAN'T HELP BECAUSE THE POINTS ARE SHOP YOUR WAY POINTS NOT THEIRS-UH HUH), YOU ONLY GET A VIRTUAL ASSISTANT-IT WILL NOT LET YOU TALK TO A REAL PERSON. THIS IS A SCAM AND I AM REPORTING THEM TO THE ATTORNEY GENERAL AND THE BETTER BUSINESS BUREAU.

I had an issue where my card wasn't linked with shopyourway.com account, so I was unable to redeem any points. The solutions team replied to my email within 15 minutes and solved the issue 3 minutes after sending them the needed information.

It is so difficult to spend the rewards. You get these dumb virtual cards and it's severely easy to forget about them, it's ridiculous. It's like they don't want you to use them. Then you got one person answering calls about the rewards program who's isn't helpful at all. All she did is refer you to prepaid and there's absolutely no customer service for that. There's no phone number that we can talk to a live person. So it's all on you to figure out how to use the card which is next to impossible. That's all she could tell you. Uh with the master cards and city cards, I had a city card with 14. Dollars on it, and it expired, because they're only good for 6 months. Then they said, oh, earn 5% back if you get a Mastercard, well, it's impossible to use that card. I don't know what the heck. It takes to use that card, but do not do the debit cards at all. Cause it's so hard to use the money. I've tried about 3-4 different stores to use it. And it won't accept it and then it's gotta be the exact amount, especially if you're ordering online. I wish they'd just give us cash back like everyone else. I'm not doing any more rewards chances with them. The only time now I use my sctual credit card if they give me a credit to my account for using the card. So I cashed in my rewards for a virtual mastercard, worst choice ever. I will never do it again. I've tried about 4 or 5 hours of my time trying to spend that card. It's ridiculous. I lost $14 because I got a stupid citi card last year. If you get a mastercard or citi card, they expire in about 6 months after you get them. So don't get the Mastercard or citi card. There is nobody to talk to at myprepaid center. No people at all. I can't figure out how to use my Mastercard. So obviously they do not read the Reviews, because they are at 1.4 stars for shop your way rewards. You need to do something about the complaints. Turn it into cash, not gift cards. I hate it so for now on I will not use my credit card, because I am done with their stupid rewards program. It's very difficult to use the rewards and it should be illegal and looked at as theft. I lost money too because I couldn't figure out how to use the card.And here I did it again, i'm probably going to lose all that money if i'm not careful. I tried to fix my misspelling and misreadings, but it's hard to manipulate the screen to get to the misspoken sections that I want to rewrite. Also another thing I'm irritated about is if you forget to use your rewards before the expiration date and they expire, they will not add them back to your account. Best Buy is awesome for that. If I call the phone number, they'll say, do you want your expired Rewards back, you just press 1 for Yes, and you're done. But no, not shop your way rewards.I just lost thirty dollars as they expired, I forgot about them.

The absolute worst card! A charge went through that was declined and I confirmed that I did not want the charge approved. The charge went through at a later time and they will not remove the charge. I hate this card and the people who work there. NO one helps and you are lucky if you can get anyone who speaks English to help.

I suffered identity theft and alerted SYW of the problem. They allowed over $341 in rewards to be taken and allowed my account to be highjacked. There is no way to resolve this issue. They have transferred me to multiple phone numbers that are not even connected to SYW. The only phone contact to SYW rewards is a digital assistant that repeats a message to go to the SYW website to complain but I can't because they allowed the thieves to take over my account and update my profile. Needless to say I will never use this card since any rewards will be claimed by the ID thieves.

i purched a stove on December. and when it was delivered it was damaged i had no time to let delivery people know because while i turned around they where in the truck leaving.I was calling and calling and calling and calling and getting the run around and getting the run around and i am tired i will NEVER EVER EVER but ANYTHING from sears they used to be the BEST STORE but they do not help there customers mind you the stove was NEVER REPLACED i stayed with stove with dents now when i have people in my kitchen and they see my dented stove i make sure to remind them its from SEARS and they did not want to replace for me to never buy from sears mind you i paid almost $400 for extended warenty SUPER UNHAPPY CUSTOMER

If I could give zero stars, I would. Due to a double charge, I expected a proper investigation and resolution — but nothing meaningful was done. Their dispute team explicitly told me I didn’t need to pay that bill, yet I later found out they reported it as a missed payment to the credit bureau. What a disgrace. I even provided them with the exact date and time of the call with their dispute team, but they didn’t bother to investigate. Instead, they claimed they are not responsible for credit damage. I have never encountered a company so shamelessly dismissive of its customers and so reckless with the truth.

My wife has been a card member for over 30 years and she had disputed a charge for something that she didn't receive, and they called her a liar and would not credit her. When she asked what proof do you have that the vendor provided me with what I am telling you they didn't, they said they don't have access to the dispute department. This is very poor business.