VIDAReviews of shopvida.com

My original filter order was "delivered" but not to me. VIDA didn't waste much time in sending me what I ordered. That is good customer service. I will order masks. Thank you

These are sleek, simple masks and my family’s go-to. Not bulky, great fit for everyone, and they wash very well (I wash them on gentle, reshape, and hang to dry). Our first order took a very long time because they were stuck overseas, but Vida sent out a replacement order at no charge. Our next order arrived in under a week.

I ordered masks in 10th August. I see on my account my stuff already delivered. I expect it to arrive soon. I still have not received my order. When I should be getting my stuff. My order # SV30695. My Traking # UF356850426YP

The 4 masks I recently purchased are too small to fit this average adult male, measuring barely 5" from top of the nose to under the chin. I'm not fat, nor have an usually large face or head, but these did not go under my chin. Also the ear fastenings were so short that even at full extent, with the toggles taken off, they were pulling the mask open to the extent that every time I breathed out I could feel the breath fluttering my eyelashes. My opinion? Not worth the money, uncomfortable and couldn't keep me, or anyone else, safe. Mike Walter

I have been trying for days to reach a representative from VIDA. Seems to be no customer service number. The bulk order email they have listed on their website does NOT work.

Very disappointed. Ordered 2 masks. One was defective in that the piece to tighten the mask was broken and never could be tightened. I am using it once in a while because of the filter but use the disposable most times. Real bummer. Asked for it to be replaced but never heard from anyone,

I have several other well-reviewed masks. These are my favorite. They are comfortable, have a pocket and fit well over my nose,

I ordered masks in April. I had email update as it is made in China, may take longer time to arrive. I understood. But after I received notification for pre-shipment 5/26/20, I expect it to arrive soon. 2 months later I still have not received my order. Obviously I could not wait any longer and bought masks already. I wrote to them asking what happened. The concierge replied so quick in one day saying we know you need it urgently. So I ordered another shipment right away without asking me. I wrote back to them asking for refund rather than another order. No more replies. I wrote it again, no replies. Then I got it in my mailbox. Without even try it on, you can see through the plastic bag that ear loop tie were broken. I took photo sent to them. Well, I did not get a reply again. Where is the concierge? Really really bad customer service...it is an U.S company, I am very disappointed. PS: I posted the above review because I saw Vida does have staff track customer feedback. Though the “concierge” was not responsive. Indeed, I got email quickly from them after my review was posted. They resolved my issue promptly. Thanks to Trustpilot. Thank you Kelsey@Vida for your diligence! Added 2 stars because of Kelsey. Minus 2 stars for the quality of the product.