SpringReviews of shopspring.com

I ordered a hoodie from my favorite YouTuber, as my birthday present to myself. I was so excited & had wanted one for so long! It said it was in production & my estimated delivery date was Jan 3rd. That day came & went & still no update. I reached out for support & was told they didn’t have an eta, could be weeks, could be months, due to some issues in their production department. So I waited longer. A couple weeks later, I asked for another update & was told nothing had changed but if I wanted a refund, they would have to get it cleared through the production team. I really wanted the hoodie so I said I’d give them more time. I wrote again in February & was told the same thing. So finally, I gave up & said I wanted the refund. They kept saying they had to wait for the production team to approve it. I don’t see why it would take weeks for them to approve it so I wrote again after a week or two asking what was the hold up with the refund. Their reply was to tell me to stop emailing them & they’ll get back to me on their own time. So I went to my credit card company & filed a dispute. Got my refund very quickly. Then they emailed me back saying they tried to refund me but couldn’t due to the dispute & asked me to cancel the dispute to get a refund faster. SMH. I already had the refund so that was dumb! I will never intentionally use this place again! I had no clue when I placed the order that it would be through them & not the YouTuber I was ordering from! So frustrating cause I still don’t have my hoodie! Wish all influencers knew not to use this place again!

Scam, placed a sample order on Jan 30th. Still have got nothing. Customer service is horrible. I wouldn't recommend using this service.

I ordered a shirt on November 3rd, 2024. It has still not come, the website says it's "in production", and has said that since the day after ordering. Every time I reach out, I get a generic response that my order is being "prioritized for production", with absolutely no estimated delivery date. I'm going to just reverse charges with my bank at this point. This company is a scam and doesn't care whatsoever about customers.

I ordered a few things last year and they have still not come. Then I gave up and said I just want a full refund. I heard back from them and they said that one of the items was shipped. Even though I had contacted them before and told them that it's been in processing for far too long. I told them about wanting a full refund even long before. I still have not gotten nothing. I heard about their troubles with losing a US manufacturer that they did business with and just a huge rush for the holidays. But no one should have to wait months and months. I ordered something else from a good place and I got what I ordered in 2 days. So there's no excuse. This company needs to do better and be transparent to its customers. I just want a full refund and just to move on

I strongly suggest you never buy anything from this company. Spring doesn't deserve your business. 2-1/2 months waiting for an order and nothing. Of course they had no problem collecting and keeping my money over this period. Reached out twice and got responses that they were having vendor problems on both occasions. Then they tell me I can only cancel order and refund me if their "production department" allows. There own published Fulfillment Guarantee from their website: "We guarantee to produce all orders and provide a shipping tracking number within 10 business days of the order date." Apparently no one at Spring reads what the publish online. Well, a simple google search and you will see this company, formally Teespring, is apparently being sued by vendors for not paying them for production of products and shipping expenses. No wonder they can't produce or ship anything... If your experience mirrors mine, contact your credit card company and reverse the charges. Take your business elsewhere.

never arrived

i ordered shirts from cheesehead TV that are produced by spring. on placing order on Dec 5 they said would ship by Dec 13 and arrive by Dec 20. 1st shirt shipped Dec 26 still waiting on second shirt to arrive. I had to contact Cheesehead TV to finally get a response from Spring. All they did was apologize for delay in shipping but nothing about there lack of response to my emails

Disgusting company. I ordered an item at the beginning of November for delivery at the end of the month - it never arrived. I emailed repeatedly asking for them to resend as it was a Christmas gift. I was repeatedly ignored. By 17th December I took to social media where surprised surprise I finally got an answer. I asked for a replacement and a refund given the circumstances. They refused. Absolutely appalling customer service. Avoid at all costs. I wish I’d read the reviews before ordering.