Silk & SaltReviews of shopsilkandsalt.com

Response from Silk & SaltMar 22, 2022

Hello Carol - thank you so much for bringing this to our attention. As stated on our website, we are currently undergoing an unexpected high volume of orders which is causing some irregularities in our delivery system. We do apologize and take full responsibility for the delay and any inconveniences it may have caused you. We will resume fast shipping quite soon. However, if you placed your order already, there is absolutely no room for worries! We got you ;) Your order will be delivered as soon as possible! Thanks again for leaving your review. Best.

Response from Silk & SaltMar 14, 2022

Dear Mary, we appreciate you pointing this out for us! Here at Silk & Salt, we prioritize that each of our customers gets to experience a beyond-expectations service and attention. Our sincerest apologies for the delay in the shipment of your order. There is indeed an explanation for this as it is certainly not our delivery standard. Our customer support team will contact you privately to provide you further details about this, and to address this issue promptly and accurately. ❤️ Thanks again for sharing with us. Have a great day.

Response from Silk & SaltMar 7, 2022

Hello Sofia! We greatly appreciate you bringing this to our attention. I am aware we experienced a delay in the shipping of your order. Gladly, it was already delivered to your doorstep, hope you enjoy your new items💕. My most sincere apologies on behalf of Silk & Salt for such delay and any inconveniences it may have caused you. Our customer support team has contacted you privately to resolve this with you personally. Again, thank you so much for your truest feedback. This is definitely not an ideal situation and needs to be addressed properly.

Response from Silk & SaltMar 1, 2022

Dear Danielle, we are extremely sorry to hear such disappointment. Upon checking, I am aware that you have reached out to us over the weekend a few times. We are most available during the week. Yet, we take full responsibility for this, and we would like to offer you our sincerest apologies for the delayed response. I can see that our customer service representatives have provided you a very good solution and it has been resolved. This is a priority case, please feel free to reach out until you are fully content ❤️ Again, please forgive us for not providing you the best service. We will do everything in our hands to change your experience with us! Our team will contact you privately :) We greatly appreciate your constructive feedback, we will strive to do much better!

Response from Silk & SaltMar 1, 2022

Hello Meghan! We are disappointed to hear you did not like this dress as much as we do! We work very hard to achieve the best quality, the perfect fit, and the most beautiful and flattering designs. We understand you did not find it as valuable. Thank you so much for your words! We would love having you shopping with us again soon trying on some of our various styles. Thank you for giving us an opportunity ❤️ We will take your feedback into consideration for our future productions. Have a great day :)

Response from Silk & SaltFeb 6, 2022

Dear Masako, thank you so much for sharing your lovely words !! ❤️ We will be thrilled to see you shopping with us again soon!

Response from Silk & SaltFeb 6, 2022

Hello Patricia! We are extremely happy to hear so🙌🏻 !! Beautiful words, thank you so much for leaving such a positive review!💘 Have a great day :)

Response from Silk & SaltFeb 2, 2022

Hey Lynne! Those are lovely news!!! ✨ Thank you so much for sharing such beautiful words. With love, Silk and Salt ❤️