Silk & SaltReviews of shopsilkandsalt.com

Response from Silk & SaltApr 11, 2022

Very sorry to hear that , Michaela Please contact us at [email protected] and we will get right in to solving your problem !

Response from Silk & SaltApr 11, 2022

Hi Syeda , sorry to hear about your experience We are looking into your order details as we speak and you will be contacted soon with a solution . Thank you !

Response from Silk & SaltApr 11, 2022

Hi Kimberly ! Im very sorry to hear that We are looking into your order number and you will be contacted by our CS team soon ! Thank you

Response from Silk & SaltMar 30, 2022

Hey Margaret! Thank you so much 💖

Response from Silk & SaltMar 30, 2022

Dear Gwen, thank you for bringing such an important point of view to our attention. Our customer support team will contact you privately to provide some guidance regarding sizing if needed. Regarding the delivery timeframe, we have informed our customers through our website about the current irregularities. Gladly, we are excited to be resuming our fast shipping in the next few days! We greatly appreciate your beautiful words about our styles 💖 Thank you so much for your constructive feedback. Will definitely be taken into consideration.

Response from Silk & SaltMar 22, 2022

Dear Meghan, please do not let this concern you! Committed to honesty and transparency, we have informed our customers via our website regarding the irregularities on our delivery system. This issue is temporary and will be resolved quite soon as we are adapting. Please check out our website for more details about this https://www.shopsilkandsalt.com. I am lacking information at the time to locate your order given that we do not have any orders or emails under your name. Please send us a private email to [email protected] including your order number and our customer support team will get back to you with all the information you need! 💖 Thank you so much! Looking forward to chatting with you :)

Response from Silk & SaltMar 15, 2022

Dear Colleen, thank you for letting us know about this. I am sorry you feel disappointed with our customer service. Upon checking your order status, I can see that it has been delivered a few days ago. We take full responsibility for the delay, please accept our deepest apologies. This is a temporary and isolated issue, we are rapidly adapting to resume to our fast shipping in no time. I hope this does not change your perception of Silk & Salt since we are very proud to provide great service and lovely human customer support. ✨ We are contacting you privately to make sure this is fully resolved. Thank you so much for sharing your feedback with us. 💛

Response from Silk & SaltMar 8, 2022

Dear Hallie, we appreciate you bringing this to our attention. You are absolutely right. Upon checking your order status, I can see that it has not yet been delivered. Please know this is a temporary and isolated issue. Our customer support team has reached out to you privately to provide further details. Your are our priority and we will address this concern immediately. No worries at all! Thank you so much for your feedback. We are looking forward to chatting with you :)