MyUS.comReviews of shopping.myus.com

Updating my negative review. I became under the impression that my package was lost/stolen, with them rejecting my invoices claiming it was not fitting to the description of my package. but this was mostly down to bad communication and the first staff member from customer service being unhelpful. In the end tried the livechat with another, who then explained there happened to be a second item in the package (which the seller did as a surprise). They basically were refusing to send as the second item is not on the invoice. Told them to discard the second item and proceed with shipping.

Used this company for years. Don't know what's happened but now fraudulently overcharge Australian GST tax. Shipping quote nowhere near what is actually charged to credit card. Paper thin explanation. Advised a "3rd party" collects GST & charges "a fee". Try as I might I cant get out of them who this third party is or how much that fee, basis of calculation etc. This company is simply stealing

awful awful awful company. do not use. the customer service is terrible. i wish i had listened to the reviews before i went ahead with it. they charge extortionate shipping prices and then lock you out of your account when you try to change your payment details meaning you cannot return or ship the item and the hold is put on for days as nobody can be bothered to sort it out straight away

DON'T USE THIS COMPANY!!! THEY ARE STEALING PACKAGES!!1 THEY ARE THIEVES! STAY AWAY!!!

I am beyond furious with MyUS. This company is absolutely disgraceful and should not be in business. I trusted them with my package, and now they are holding it hostage, refusing to release it under any circumstances. I ordered a handheld video console worth £800, which was delivered to their UK facility without any issues. But since the item contains a lithium battery, they now refuse to ship it to me, return it to the seller, or even allow any courier I’ve arranged (including DHL) to pick it up. Their excuse? Some so-called CAA regulation. But what’s worse is their complete lack of transparency, zero accountability, and total disregard for their customers. MyUS has violated every expectation of a forwarding service! At first, they agreed to let me send a courier, then suddenly backtracked and refused to release the package. Their customer service is absolutely useless—each representative says something different, and they’ve even had the nerve to suggest I discard my package! How dare they?! This is pure fraudulent behavior. They are stealing from their customers and making it impossible for us to retrieve our own property! No communication, no timeline for resolving this, no willingness to help. I’m now stuck without my package, my money is gone, and they offer no real solution! I highly advise anyone to stay far away from MyUS. They are dodgy, untrustworthy, and clearly violating some serious regulations. They should be shut down immediately for the way they treat their customers. Do NOT trust this company with your items!

Awful. Took over from Ship and Shop. More expensive, slower, ridiculous charges not fit for purpose for an international customer base.

Used this service two times. The first time my package never arrived. Had to plead with customer support for 3 months to get a refund. The second time they charged me $58 for a small package. Clearly a mistake. Again I had to argue with customer service for an hour to get a refund. To the point I had to explain to them how mathematics work. I can only conclude that this company purposely deceives customers to make money. Avoid.

they scammed me $1000 they've set everything so chat etc doesn't work am grateful my bank reversed the funds but also blocked their services to my country, take that MyUS