MyUS.comReviews of shopping.myus.com

MyUS is a dreadful, over priced, unreliable service. They mismanaged my goods, significantly over quoted the value of my goods leading to more taxes, stuffed up the delivery and has appalling, incompetent customer service. They are a big scam.

I signed up with this company in order to have a book parcel shipped from London to Australia. Parcel was delivered to their London hub within 24 hours but then the problems started. The tracking note says the parcel was despatched via Aramex on 8 July. On 10 July it is shown as being held by UK Customs. MyUS erroneously told me I needed to provide Aramex with a street address, but I couldn't because Aramex do not have the parcel. I have been trying for a week to find out what is going on and when I will receive my parcel. Emails are not responded to promptly and the best I get from their Chat is confirmation Aramex do not have the parcel. They have even ignored my request to close my account altogether as a result of their poor service. All I want to know is when I can expect my parcel and they can"t even tell me that. I have just been informed that because I have not taken up the option to pay more to have the parcel shipped to a street address the parcel has now been destroyed. Great service bearing in mind I gave them a street address when they told me (after charging my credit card of course) that the carrier would not deliver to a PO box .

I had to use them to ship to DSW shoes from US to Canada. I got an estimate to handle the $30 shoes at about $12 US. I was charged $ 54 for them to hand over the shoes to Fedex with an inflated value of $80 declared on the waybill. This left me with duties/tariffs of $ 58 on top. Even though they chatted with me twice and said they would correct the Fedex waybill nothing came of it.

Worst experience of my life. The main reason I chose MyUS was to save money on shipping, but in the end, I might end up paying more. Let me explain. After my items arrived at the warehouse, I contacted support and asked if it was possible to lower the declared value (to reduce customs fees). A support agent said “yes, of course” and told me to send the invoice. I sent it—but then she changed the declared value to an even higher amount than the original! She didn’t even consider the discount on my order and set the value completely wrong. Because of this, I couldn’t use cheaper shipping methods either. Support claimed those are only available if the declared value is under $150—something that is not written anywhere on the site. I went back and forth with support for a week, wasting my time trying to explain the issue. It honestly felt like nobody competent was handling the case. Eventually, they admitted it was their coworker’s mistake—but said they couldn’t fix it because the label was already attached. No apology. No compensation. Just “we can’t do anything.”

Horrible Horrible company they will not refund any money even if you never used their services DO NOT SIGN UP AND NOTHING THEY SAY ISTHE TRUTH

MyUS blocked my account without explanation, they won't refund my money, won't let me send a package, won't respond to written support requests, worst company I've ever dealt with, stay away from them.

First time using My USshopping service. Had a great experience as everything worked out very well. I have heard some not great stuff that was mainly associated when Peeps where Ordering multiple items and then Shipping them when they are all together in one Package. I choose the free option of not signing up to anything and Shipping just one Package. The item was also quite expensive but I had 0 issues. The Shipping Cost was expensive but I don't know if that was because the Item was also expensive. I had the exact same item Ship from Japan for $50 less but the US item I bought was as mentioned alot more money to actually buy. Ultimately though MY US did a really great job.

Lots of extra fees, no response from customer support, employees steal packages, no recourse, charged monthly fee AFTER I cancelled the subscription. DO NOT USE. SCAM.