MyUS.comReviews of shopping.myus.com

I trusted MyUS with a shipment worth over $2,000, delivered from New York to their Sarasota warehouse. They later told me they could not ship it internationally — which is false, as I have received similar shipments many times before. But instead of wasting time arguing, I offered a simple, fully legal solution: ship my package domestically within Florida to a friend in Miami. This should have been trivial, especially since the package itself arrived to MyUS via USPS. Their only response? They offered me two options: • Destroy my property • Return it to the seller Then they stopped responding entirely. No replies. No updates. No explanation. They are now holding my $2,000 package, refusing to forward it domestically, refusing to return it, and refusing to communicate. This is not customer service. This is not logistics. This is not acceptable. If you value your money, your time, and your peace of mind — avoid this company. Suite #: FR7909

​Rating: ⭐ (1/5) ​"Having managed global logistics for over three years, I have never encountered such blatant incompetence. MyUS has devolved into a well-oiled machine for price-gouging and deceptive practices. What they call 'shipping solutions' is actually a logistical nightmare. ​It started with 'processing delays' at their Sarasota warehouse that lasted for weeks, followed by outrageous charges for 'overstay storage'—despite the fact that the items were marked 'Ready to Ship' since day one. The breaking point was their fraudulent calculation of Dimensional Weight. Their measurements were consistently inflated compared to the actual carrier data, and when confronted with proof, their support team responded with generic, scripted bot answers. ​They essentially held my business inventory hostage for two weeks over a fabricated 'special handling fee.' For any business that operates on strict SLA requirements: Stay as far away from MyUS as possible. They aren't just 40% more expensive once you factor in the hidden fees; they are a liability to your supply chain. Consider this a final warning."

I have been using MyUS for seven years without a single issue. However, recently, during this year, they have started to stray from their previous standards. 1. They overvalued my first package, and I had to contact them to correct it. That issue was eventually resolved. 2. The second package was also overvalued, but something strange happened: a setting was changed without my knowledge. I always keep my packages on hold until I review everything, but this time it was changed to automatic shipping, which cost me a lot in taxes due to the incorrect valuation. 3. The worst issue came with the third package. It arrived damaged with a crack. I submitted a claim since I had paid for insurance, but 21 days have passed with no progress on the claim. 4. My last package, which I now regret sending, has been stuck under review for a couple of weeks. Despite sending emails and trying their chat support, I have received no information on when it will be shipped. It is truly a shame, because in previous years I had a very good experience with them. Unfortunately, this year they have changed significantly—and in the wrong direction.

A FUIR - A FUIR - A FUIR - Perte de colis / lettre - Frais

Do not use this site under any circumstances. They simply steal your money!!!! The purchased service cannot be canceled. They add another 10 dollars every week. I had a hard time getting my money back through PayPal. Thanks to PayPal.

Not as bad as I first thought but their communication is terrible. Virtually impossible to get to speak to anyone when things go wrong. I will use them again but nervously.

My honest review of this company Guys, I want to share my many years of experience with this company. I’ve made several transactions with them over the years. Some parcels indeed went smoothly. But keep in mind: as soon as anything goes even slightly off plan—special requests, specific questions about the goods—they will squeeze every last cent out of you. Here are my cases: Case 1. I received a shipment and asked them to return it. One of their representatives told me that since I didn’t need the product, he had disposed of it. But I never asked them to throw it away —I specifically asked them to return it. When I requested proof, such as a protocol or documentation confirming disposal, he admitted there was none. I strongly suspect this person simply stole my goods and claimed they were disposal. I ended up losing $270. Case 2. I needed to send a parcel within the UK. They charged me an additional fee of nearly $45, saying it was because the shipment contained perfume and was classified as dangerous goods. To verify this, I later contacted the actual carrier who transported the package. The carrier confirmed to me directly that no such surcharge applied, since it was being shipped via ground delivery. In other words, they lied just to extract extra money from me. Case 3. (the worst one) I received another parcel and again requested a return to the sender. They deliberately dragged the process out. For weeks, I would send inquiries and only get generic template replies instead of clear answers. They stalled until the storage period expired. Earlier in the process, they reassured me—“we’re working on it, we’ll handle your request, we’ll ship it soon.” But once the storage deadline passed, their response changed: “We won’t be sending it anymore, now you owe us money.” This has been going on for almost 3 months now. Imagine: a logistics company unable—or rather, unwilling—to return a parcel for three months. And now they’re trying to put the blame on me, just to squeeze more money out. In the end, it seems that they will simply keep my goods "hostage" and then take them for themselves again. ⸻ ⚠️ My conclusion: Please, never in your life use this company. Some transactions may go through smoothly, but the moment you need their help with anything out of the ordinary, they will find a way to profit off you—dozens or even hundreds of dollars at your expense. They will do everything possible to drain you. I don’t want to advertise other companies, but I strongly urge you: go with someone else. Never use this service. I hope this saves someone money.

It's been 6 weeks since my package was received by US and it has still not been delivered. Every step of the process has been absolutely aweful. 1. When they received the package, they valued it at double the retail price (meaning I would be much more on import taxes). I contacted them within a few minutes of this happening so that they could correct it before shipping, but they went ahead anyway and said that I didn't contact them soon enough! 2. When the package landed in my country, it was held by customs and ultimately returned by to the US due to lack of document. MyUS then contacted me to say I had to provide additional document because my address is a "medical services company", which is completely incorrect (it's a residential condo with no businesses). 3. The package has still not been delivered, and the order has disappeared from my client dashboard. Basically, the package is gone and I've paid for nothing. This is completely unacceptable service. My package is gone, my money is gone. Disgusting. AVOID THIS COMPANY AT ALL COSTS.